Director - Social Work

Your Opportunity:

Improve the lives and experiences of Assisted Living Alberta (ALA) patients and families. Social workers play a vital role in helping patients and families navigate the health system, access services, and connect with community resources. Assisted Living Alberta is seeking a dynamic and strategic leader for the role of Director, Social Work. Reporting directly to the Senior Operating Officer, Social Work, this position is responsible for overseeing Social Work service delivery across the Calgary, Central, Southeast, and Southwest health corridors, as well as Continuing Care Homes. As Director, Social Work, you will provide strategic and operational leadership for Social Work teams supporting patients and families across urban, rural, home and community care, acute care, and continuing care environments. You will lead diverse teams and work collaboratively with operational and clinical partners to advance quality, consistency, workforce effectiveness, and operational excellence across a broad geographic portfolio. This role provides an opportunity to influence service delivery and patient outcomes while shaping the future of Social Work services throughout southern and central Alberta. Due to the geographic scope of the portfolio, the work location is negotiable within the Central, Calgary, Southeast or Southwest corridors and may be eligible for a remote or hybrid work arrangement. Travel within the assigned portfolio will be required to support leaders, teams, operational priorities, and stakeholder relationships.

Description:

The Director, Social Work, is accountable for the strategic and operational leadership of Social Work services across the Calgary, Central, Southeast, Southwest, and Continuing Care Homes portfolio. Reporting to the Senior Operating Officer, Social Work, the Director oversees service planning, implementation, and performance evaluation to ensure quality care, workforce effectiveness, and achievement of patient and client outcomes in alignment with provincial standards, professional practice expectations, and operational priorities. The Director provides provincial leadership and subject matter expertise while ensuring integration of Social Work services across Acute Care, Continuing Care, Community Care, Primary Care, and contracted providers. Collaborating with operational leaders, Planning, Performance and Quality, clinical teams, community partners, and contracted providers, the Director supports effective service delivery, quality improvement, regional performance targets, and compliance with legislation, accreditation requirements, professional standards, and organizational policies. The role is responsible for workforce performance, service delivery, and resource management, including oversight of fiscal, financial, and human resources within a complex operating environment. The Director monitors client outcomes, service quality indicators, workforce metrics, and patient and family experience measures, using data, analytics, and performance reporting to identify improvement opportunities and drive operational excellence.

Required Qualifications:
Additional Required Qualifications:

Strong record of achievement as a leader with experience in developing strategic and operational plans and leading quality improvement initiatives involving multiple stakeholders. Demonstrated ability to think strategically while considering long-term goals, organizational priorities, and system implications. Proven ability to develop and implement strategic plans within large and complex organizations. Sound decision-making skills and a demonstrated commitment to ethical leadership and accountability. Demonstrated success leading organizational change and implementing innovative solutions to complex operational and clinical challenges. Ability to effectively manage diverse human, financial, and physical resources within a complex healthcare environment. Excellent communication, relationship-building, and stakeholder engagement skills. Proven ability to build strategic partnerships and achieve organizational goals within large, complex, and unionized healthcare environments. Demonstrated commitment to person-centred care, professional integrity, and continuous improvement. Experience using data, analytics, and performance measures to support decision-making and service enhancement is essential.

Preferred Qualifications:

Leadership or health administration training is an asset. Experience in Alberta's healthcare system and multi-site service delivery is preferred. Familiarity with accreditation standards is an asset. Master of Social Work and ACSW registration preferred.