Drive Thru Attendant – Brian Jessel BMW

Summary of Position:

The Drive-Thru Attendant is responsible for greeting Service customers with the warmest welcome, maintaining the flow of vehicles in the Drive-Thru and lot area, and using the highest courtesy to park customers’ and courtesy vehicles.

KPIs:

• Ensures all cars are cleaned thoroughly with appropriate cleaning products

• Is always courteous and professional when interacting with customers, greeting all customers promptly and making sure that they are always given great service

• Ensures customers’ needs are addressed while coordinating their Service Appointment

• Customers’ vehicles, ROs, and keys are accurately matched

• Ensures customers are transferred to advisors within 15 minutes of arrival or otherwise keeps them informed of waiting time

• Treats vehicles and customer’s personal belongings with integrity – items are not touched or removed from the vehicle and settings are not changed or are returned to original settings

• Always drives safely and has zero car accidents

Responsibilities & Accountabilities:

• Wash and clean the exterior and interior of customer vehicles that are in for servicing

• Meets and greets all customers as they arrive in the Drive-Thru/Service Reception in a professional and courteous manner

• Maintain cleanliness of service wash bay

• Checks-in customers for appointments then directs to appropriate service advisor, service coordinator, or lounge

• Identify and report vehicle damage before washing vehicles

• Maintains the flow of traffic in the Drive-thru area and drive customers’ cars to the backlot

• Does vehicle walkarounds with customers when they initially drop off their vehicles

• Communicates with service wash staff and service advisors in order to coordinate vehicle handoff and pickup, decreasing delays for customers

• Keeps backlot of service vehicles organized

• Maintains, coordinates and cleans the Drive-Thru area as needed

• Performs customer shuttle and valet service

• Washes and vacuums customers’ vehicles as part of service promise

• Re-supplies refreshments in Drive Thru and Customer Lounge (i.e. Water, coffee)

• Adheres to Company Uniform Policy

• Other duties as assigned

Qualifications:

• Friendly, customer service oriented

• Ability to work independently, with little or no supervision

• Detail-oriented and strong organizational skills

• Professional communicator

• Valid Drivers’ License with clean driving abstract (Class 5 required for Valet)

Compensation: $19.00 - $20.00 per hour

Work Environment:

Our hours of operations are below. The hours and days of work depending on your role with a 40-hour workweek for full-time employment.

• Monday to Friday from 7:30am to 6:00pm

• Saturday from 8:30am to 5:00pm