Sr Product Support Engineer - Industrial Fluids

TreowGoup Recruitment, on behalf of our Niagara-based manufacturing client, is seeking a Senior Product Support Engineer.

Our Client:

Our Client is an industry leader with over 30 years of experience specializing in the manufacturing and application of heat transfer fluids. Offering direct sales across North America and global distribution in Europe, Mexico, Asia, and Australia, they are committed to providing exceptional technical expertise alongside personalized, attentive service.

Our Client’s commitment to Customer Service is what sets them apart. The team is committed to doing what's right for the customer, not just what’s right for the business. They value practical support, clear communication, and treating people like people.

Role Overview:

Reporting to the Technical Director, the Senior Product Support Engineer is responsible for managing new business opportunities, responding to inbound inquiries, and ensuring customers are matched with the right solution. Acting as a technical liaison between customers, suppliers, and internal teams, this role supports product selection, troubleshooting, and project coordination through to successful delivery.

Job Details

Location: Niagara Region
Position Type: Full-time, permanent
Work Model: On-site Monday - Friday
Compensation: Competitive salary based on experience, Health Benefits and RRSP match

Your Day-To-Day will include:

• Respond to incoming inquiries, identify customer needs, provide technical advice, and ensure customers are supported with the appropriate products for their unique needs.
• Understand how customers’ mechanical and process systems operate, and use that knowledge to help identify equipment or process issues.
• Help customers troubleshoot how their equipment and operating conditions may be affecting heat transfer fluid and system performance.
• Maintain continuity with key accounts and contribute to long-term relationship success.
• Support company growth by identifying new opportunities, engaging with OEMs and resellers, and contributing to marketing or outreach activities.
• Collaborate with internal departments to ensure accurate information sharing, smooth handoffs, and effective coordination on custom or complex orders.
• Use company systems to track interactions, quotations, and tasks; contribute to internal resources that improve sales or service delivery.

You’ll Be a Great Fit If You Possess:

• Bachelor’s degree in Engineering, business or communications.
• At least 3 years of experience in technical product support.
• Mechanical systems problem-solving. Practical understanding of mechanical systems and the ability to troubleshoot equipment used in industrial heat transfer systems, including pumps, valves, piping, seals and related equipment.
• Sales aptitude and awareness, with exposure to the sales cycle.
• Excellent written and verbal communication skills, with the ability to articulate complex technical information clearly. Strong listening skills and the ability to engage in technical discussions.
• Ability to build rapport and trust with customers at all levels.
• High degree of organization, initiative, and adaptability.
• Strong problem-solving and troubleshooting skills. Proficiency in MS Word, Excel, Outlook, and CRM systems.
• Must have and maintain a valid passport and be able to travel throughout Canada and the USA.
• Must have a valid driver’s license with a clean abstract.

Apply Today!

If you thrive in an environment where customer service is the cornerstone of every business interaction, and you possess a technical engineering background, we would love to hear from you! Apply today with your resume. Only those considered for an interview will be contacted

TreowGroup Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.

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