Senior Business Process Design & Project Manager

Johnson Service Group (JSG) is currently looking for a Senior Business Process Design & Project Manager with experience in business process design, operational improvement, transformation, and cross-functional project management. This is a contract opportunity with an energy industry client in Calgary.

Summary of Position
The Senior Business Process Design & Project Manager leads complex process improvement and transformation initiatives from problem definition through implementation and benefits realization.

The role combines deep expertise in end-to-end business process design with intermediate-to-senior project management capability. Working across business and enabling functions, the position diagnoses operational challenges, designs practical future-state processes, establishes governance and controls, and manages the people, scope, schedule, budget, risks, dependencies, and change activities required to deliver sustainable outcomes.

Must Haves:

• Post-secondary degree in business, operations, engineering, information systems, or a related discipline; an equivalent combination of education and experience may be considered.
• 8+ years of progressive experience in business process design, operational improvement, transformation, or a related field.
• At least 4 years of experience managing cross-functional projects of moderate-to-high complexity, including responsibility for integrated planning, governance, risk, and stakeholder reporting.
• Demonstrated experience mapping and redesigning end-to-end processes and implementing measurable improvements.
• Strong workshop facilitation, requirements elicitation, problem-solving, business analysis, and executive communication capabilities.
• Experience developing business cases, options analyses, implementation roadmaps, performance measures, and benefits-realization plans.
• Proficiency with process-mapping, collaboration, project-scheduling, reporting, and presentation tools.

Nice to Haves:

• Project management certification such as PMP or equivalent.
• Lean Six Sigma, business process management, business analysis, change management, or agile certification.
• Experience supporting technology-enabled transformation, workflow automation, enterprise systems, or operating-model change.
• Experience in a regulated, complex, or multi-stakeholder environment.

Accountabilities
Business Process Design & Improvement

• Lead discovery and current-state assessments using interviews, workshops, data analysis, observation, and process mapping.
• Design customer-focused, end-to-end future-state processes that clarify roles, decision rights, handoffs, controls, service levels, and performance measures.
• Apply process design methods such as Lean, value-stream mapping, root-cause analysis, service blueprinting, and continuous improvement.
• Identify opportunities to simplify, standardize, automate, digitize, or eliminate low-value activities.
• Translate business needs into process requirements, operating procedures, business rules, controls, and functional requirements.
• Facilitate cross-functional design sessions, resolve competing requirements, and build agreement on practical solutions.
• Establish process ownership, governance, documentation standards, and mechanisms for ongoing performance management.
• Define baselines, expected benefits, key performance indicators, and post-implementation review measures.

Project Management & Delivery

• Lead medium-to-large or complex initiatives through initiation, planning, execution, implementation, and closeout.
• Develop fit-for-purpose charters, integrated plans, schedules, budgets, resource forecasts, governance routines, and status reporting.
• Manage scope, milestones, dependencies, risks, issues, decisions, changes, vendors, and quality.
• Provide clear, concise reporting and recommendations to sponsors, steering committees, and senior leaders.
• Coordinate business, technology, procurement, legal, risk, and external delivery partners as required.
• Apply appropriate delivery approaches, including predictive, agile, hybrid, and progressive elaboration.
• Plan implementation readiness, transition activities, training, communications, adoption, and operational handover.
• Track outcomes and benefits, address performance gaps, and capture lessons learned for future initiatives.

Stakeholder & Change Leadership

• Build trusted relationships with process owners, subject-matter experts, project teams, and leaders at all levels.
• Make complex business problems understandable through clear process visuals, decision materials, and executive-level communication.
• Assess stakeholder impacts and adoption risks, and integrate change management activities into delivery plans.
• Coach team members and business partners in process thinking, structured problem solving, and disciplined project delivery.
• Constructively challenge assumptions while maintaining momentum, accountability, and stakeholder commitment.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

#LI-KS1