Administrative Assistant

Job Description

Administrative Assistant

Client: Government of Alberta – Appeals Commission

Position: Temporary Appeals Assistant (AA)

Location: 23rd Floor, AMEC Place, Calgary, Alberta

Work Arrangement: 100% Onsite

Hours: Monday–Friday, 8:00 AM–2:00 PM Alberta time

Contract: Temporary / Contingent

Extension: Up to 12 months

Interview Window: October 19–30, 2026

Background Check: Criminal record check required

Position Overview

The Government of Alberta Appeals Commission is seeking a Temporary Appeals Assistant to provide administrative, hearing coordination, records management, and client/stakeholder support for workers' compensation appeals.

The AA will support Appeals Officers, Hearing Chairs, Vice Chairs, Commissioners, and external appeal parties. Responsibilities include pre-hearing administration, hearing coordination, document management, status tracking, client support, proofreading, formatting, and distribution of appeal decisions.

Key Responsibilities

• Prepare and distribute Appeals Officers' correspondence.
  
• Create and maintain Appeal Document Package (ADP) indexes.
  
• Coordinate pre-hearing activities and communicate hearing information to parties and panels.
  
• Support in-person, teleconference, and video hearings.
  
• Attend, record, and troubleshoot technical/process issues during hearings.
  
• Respond to client and stakeholder inquiries and provide support during difficult or crisis situations.
  
• Maintain accurate appeal statuses and timelines in ACES.
  
• Maintain appeal files, records, and documentation.
  
• Format, proofread, and edit Hearing Chair decisions.
  
• Review documents for style, formatting, policy, and legislative references.
  
• Provide plain-language editing feedback.
  
• Prepare final decisions for publication and distribution through CanLII.
  
• Work with internal teams, vendors, and stakeholders to coordinate activities and achieve objectives.
  
• Perform administrative and records/information management duties while maintaining privacy and security requirements.
  

Requirements

Mandatory Qualifications

• High School Diploma/GED.
  
• 2+ years adapting to new business environments and working with business/technical teams, vendors, and stakeholders.
  
• 2+ years experience using Microsoft Office Suite.
  
• 2+ years working in a fast-paced environment, troubleshooting/problem-solving independently and as part of a team.
  
• 2+ years relevant experience in a role similar to Appeals Assistant.
  
• 2+ years working directly with clients/stakeholders to identify, gather, document, and analyze business data and process requirements.
  
• Strong communication, organization, accuracy, and attention to detail.
  

Nice-to-Have Qualifications

• Post-secondary degree, diploma, or certificate in Office Administration or related field.
  
• 2+ years Information Governance, Records Management, or Information Management.
  
• 2+ years experience with information management, privacy, and security concepts related to ATIA and POPA (formerly FOIP).
  
• 2+ years working directly within Government of Alberta, 1GX, or comparable Canadian public-sector ERP environments.
  
• 2+ years experience working with workers' compensation systems such as WCB.
  

Requirements
Appeals Administration, Administrative Support, Hearing Coordination, Client/Stakeholder Support, Microsoft Office Suite, Records Management, Information Management, Information Governance, Document Management, Correspondence, Document Indexing, ACES, Hearing Recording, Teleconference, Video Conference, Technical Troubleshooting, Proofreading, Editing, Plain-Language Editing, Decision Formatting, Case Management, Data Entry, Business Requirements, Process Requirements, Vendor Coordination, Privacy, Security, ATIA, POPA, FOIP, WCB/Workers' Compensation, Attention to Detail, Communication, Problem Solving