Accounts Receivable Agent

Adecco is currently hiring a full-time Accounts Receivable Agent for our client in Edmonton, AB.

This is an excellent opportunity for a customer-focused finance professional to join a collaborative team and play a key role in supporting the organization's financial health. In this role, you will manage an accounts receivable portfolio, drive collection activities, resolve customer disputes, and work closely with Sales and Customer Service teams to ensure outstanding customer service while achieving collection objectives.

• Pay Rate: $22.50/hour

• Location: Edmonton, AB

• Shift: Monday to Friday | 9:00 AM to 5:00 PM

• Job type: Temporary | Full-time

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:
Accounts Receivable & Collections

• Manage collection activities for an assigned portfolio of customer accounts

• Monitor account balances and follow up on overdue, unapplied, and unidentified receivables

• Conduct collection activities through phone, email, and other communication channels

• Prioritize collection efforts to maximize recovery and reduce aged receivables

• Maintain accurate records of collection activities and customer communications

Customer Service & Dispute Resolution

• Investigate and resolve customer inquiries related to invoices, payments, pricing, and billing discrepancies

• Collaborate with Sales and internal teams to resolve disputes efficiently

• Build and maintain positive customer relationships throughout the collection process

• Support long-term customer satisfaction while achieving collection objectives

Credit Risk Management

• Identify potential credit risks and escalating account concerns

• Communicate issues and recommendations to management and Sales teams

• Assist in reducing financial risk through proactive account monitoring

Process Improvement & Collaboration

• Support continuous improvement initiatives within the Accounts Receivable function

• Recommend corrective and preventive actions to improve collection performance

• Collaborate with internal stakeholders to streamline processes and enhance customer experience

• Contribute to team goals and operational excellence initiatives

Qualifications and Skills:

• High School Diploma or equivalent required

• Post-secondary education in Finance, Accounting, Business Administration, or a related field is considered an asset

• Minimum 3 years of experience in Accounts Receivable, Collections, or a related finance role

• Strong understanding of accounts receivable processes and basic accounting principles

• Excellent customer service and communication skills

• Strong negotiation and relationship-building abilities

• Proven ability to manage multiple priorities in a fast-paced environment

• Detail-oriented with strong analytical and problem-solving skills

• Strong organizational and time-management capabilities

• Experience managing an accounts receivable portfolio and achieving collection targets

• Commercial collections experience

• Experience working with ERP systems such as SAP or Oracle

• Proficiency with Microsoft Excel and Google Workspace

• Ability to work independently and collaboratively

• Professional and customer-focused approach

• Bilingualism in French and English is considered an asset

• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.