Print & Technical Support Coordinator

Job Description

Print & Technical Support Coordinator

Be part of a dynamic opportunity in the document management and printing services sector for our client, where your contributions will support service excellence and efficient day-to-day operations. This role offers the chance to work in a customer-focused environment that values collaboration, operational efficiency, and a commitment to delivering a positive user experience.

What is in it for you:

• Hourly salary of $23.00.

• 12-month contract.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 8:30 am to 4:30 pm.

• On-site work in a dynamic environment.

Responsibilities:

• Deliver on-site facilities management services to end users while supporting operational excellence and customer satisfaction.

• Serve as the first point of contact for PC and software-related issues.

• Pre-configure desktop equipment.

• Coordinate the delivery and setup of desktop equipment.

• Manage shipping and receiving activities for equipment sent to remote repair depots.

• Set up and deploy scanning templates to equipment.

• Adjust and edit third-party fax software, including fax books, print drivers, and related settings.

• Provide support and assistance with black-and-white and color printing.

• Manage supply inventory.

• Maintain finishing equipment.

• Assist with print shop finishing activities, including hole punching, laminating, Cerlox binding, cutting, and binder insertion.

• Manage the document database by adding, discontinuing, and uploading edited forms.

• Receive, sort, stack, and manage warehouse inventory.

• Maintain the website by managing product inventory, adjusting stock levels, and updating pricing.

• Perform data entry of monthly processed orders for billing purposes.

• Meet Service Level Agreements (SLAs) and service delivery requirements.

• Maintain a working knowledge of equipment and the client IT environment to support operational needs.

What you will need to succeed:

Required qualifications

• 6 months to 1 year of experience in a customer service environment.

• 1-2 years of experience in a print shop environment.

• Proficiency with personal computers, including Microsoft Office applications, email management, web browsing, file management, and data entry.

• Ability to operate, configure, and support PC-based equipment and software in a networked environment.

• Ability to troubleshoot routine issues by following established procedures.

• Ability to support print production, printing services, and finishing activities.

Preferred qualifications

• Post-secondary technology training or equivalent experience.

Soft skills

• Strong customer service orientation and ability to build positive customer relationships.

• Ability to work independently with minimal supervision.

• Strong organizational, time management, and attention-to-detail skills.

• Initiative, accountability, and a strong work ethic.

• Positive attitude, adaptability, and willingness to learn.

• Openness to feedback and ability to follow direction.

Physical requirements

• Ability to stand for extended periods, walk, bend, reach, and perform job-related physical tasks.

• Ability to lift, move, and handle materials weighing up to 50 pounds.

• Ability to move printers and other equipment as required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.