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Sani Marc Inc
Customer Experience RepresentativeSani Marc Inc • Dartmouth, Nova Scotia, Canada
Customer Experience Representative

Customer Experience Representative

Sani Marc Inc • Dartmouth, Nova Scotia, Canada
7 hours ago
Job type
  • Full-time
Job description

Customer Experience Representative


Emploi Full-time - Agent/Clerk - Customer service



Branch office: Dartmouth -Dartmouth Nova Scotia B3B 1C9

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 24.50$/h - 26$/h

Description:

Working at Sani Marc means:

  • Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
  • Being a self-starter, tenacious along with a positive attitude and effective communication skills.
  • You are customer-focused and are relentless in that pursuit;
  • Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:

  • Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
  • Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
  • Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
  • Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
  • Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;



Requirements:

To perform well, you must have:

  • A high school diploma;
  • at least two years in a position in direct comunication with clients by phone;
  • A passion for customer service;
  • Strong communication skills with the ability to upsell/ cross-sell;
  • Capacity to work independently and/ or as part of a team;
  • General knowledge of MS Office;
  • Effective organization skills;
  • Adaptability, responsibility and flexibility;
  • Manage the inventory and carry out the annual inventory
  • Being able to write and understand written French
  • A sense of ‘urgency’ combined with courtesy and open-mindedness.



Note:

Why work for Sani Marc?

  • We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
  • We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.


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Customer Experience Representative • Dartmouth, Nova Scotia, Canada

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