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Simera
Customer Service & Admin Assistant CASimera • Calgary, Alberta, Canada
Customer Service & Admin Assistant CA

Customer Service & Admin Assistant CA

Simera • Calgary, Alberta, Canada
1 day ago
Job type
  • Full-time
Job description

We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.


Responsibilities

  • Respond to customer inquiries through email, phone, chat, and other communication channels.
  • Provide accurate information and timely solutions to customer questions and concerns.
  • Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.
  • Escalate complex customer issues to the appropriate team when necessary.
  • Maintain accurate records of customer interactions, requests, and resolutions.
  • Manage calendars, appointments, meetings, and scheduling requests.
  • Organize and maintain digital files, documents, records, and databases.
  • Perform data entry and update customer and administrative information.
  • Prepare and update reports, spreadsheets, documents, and presentations.
  • Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
  • Coordinate information and requests between customers, internal teams, and external contacts.
  • Assist with invoices, expenses, orders, and other administrative processes when required.
  • Support onboarding, internal projects, and other operational activities.
  • Identify recurring customer or administrative issues and communicate them to the appropriate teams.
  • Maintain confidentiality when handling customer, employee, and company information.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Excellent attention to detail and accuracy.
  • Strong organizational and time-management skills.
  • Strong problem-solving and active listening abilities.
  • Ability to manage multiple customer and administrative tasks simultaneously.
  • Strong follow-up and task-management skills.
  • Proficiency with Google Workspace or Microsoft Office.
  • Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.
  • Ability to communicate professionally with customers and internal teams.
  • Ability to work independently and take initiative.
  • Professional, reliable, empathetic, and proactive approach.

Requirements

  • Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
  • Experience handling customer inquiries and administrative tasks.
  • Experience using CRM systems, spreadsheets, calendars, or other business software.
  • Strong computer and digital skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Ability to work independently and collaborate effectively with remote teams.
  • Reliable internet connection and a suitable setup for remote work.
  • Professional, organized, dependable, and customer-oriented attitude.
  • English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

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Customer Service & Admin Assistant CA • Calgary, Alberta, Canada

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