IT Support Analyst
- Permanent
Description
Got a knack for solving technical issues and making people's day a little easier? Absolute Security — a leader in cybersecurity — is looking for an IT Support Analyst to join our Vancouver team. You'll get hands-on experience with a huge range of cutting-edge tech, learn constantly, and never have a boring day.
You'll be a go-to for employees around the world, working out of our downtown Vancouver office 2–3 days a week (hybrid), reporting to the IT Helpdesk Manager.
What You’ll Do:
- Giving employees genuinely great IT support — the kind people are happy to leave a good review for
- Becoming an expert with macOS, iOS, Windows, and Android
- Working on the support ticket queue — hitting SLAs, following best practices, and keeping people happy
- Setting up, upgrading, and swapping out laptops, phones, and other gear
- Jumping into project work when it comes up
- Helping keep IT documentation clear and current
- Keeping hardware and software inventory organized
- Taking your turn on the after-hours on-call rotation
- Protect the security and privacy of Absolute and its customers
- Other duties as assigned by management
What You’ll Bring:
- 2–5 years in an IT support role
- Solid grip on Windows, Mac, Android/iOS, and Microsoft Office (including 365)
- Experience with a ticketing system, Active Directory, and Exchange administration
- Bonus points for Intune, SharePoint & OneDrive, antivirus, asset tracking, encryption, VOIP, VPNs, LAN/WAN, SSO/2FA and chat/conferencing tools
- Extra bonus points for experience with AI tools or automation (like Power Automate)
- A genuine appetite for learning new tech and processes
- A knack for researching and troubleshooting tricky problems
- Some formal IT training or education
- Certifications like MCP or A+ are nice to have, not required
- Strong communication skills and a positive, can-do attitude
- Great organizational and customer service instincts — working solo or on a team
- Comfortable asking for help when you need it
- Solid Word documentation skills
- A self-starter with sharp attention to detail who can stick to process when it matters
The base pay range
The base salary range for this position is CAD $63,642 - $71,597. The base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.