About the Role
We are seeking a hands-on, resourceful and detail oriented Technical On-Site Moderator to drive on field user study research testing including workflow deployment, venue staging, and technical logistics across global sites. In this role, you will bridge the gap between remote development teams and physical locations, acting as our boots-on-the-ground moderator. You will undergo initial training in the US before executing collections across Canada and possibly Singapore.
Key Responsibilities
Global Collections: Execute user study protocol data collections across international sites.
Hands-On Troubleshooting: Diagnose and resolve complex hardware and endpoint issues on-site. Ensuring to utilize the proper escalation procedures and communication channels. Possess the ability and knowledge to file and triage bugs.
Command-Line Operations: Utilize CLI environments (Linux/Windows/macOS) for system configuration, script execution, and troubleshooting.
Cross-Functional Coordination: Collaborate seamlessly with on-site field team, remote project managers, IT security, and project stakeholders to ensure on site implementations meet company standards and timeline compliance
Documentation & Reporting: Maintain accurate asset inventories, document site-specific configurations, and provide regular status reports to leadership.
Communication: Communicate the daily status of operations through proper channels. Escalating potential conflicts and deploying contingency plans as needed.
Asset & Inventory Management: Maintain strict tracking, auditing, and secure handling of hardware and assets during international collection and transport phases.
Deliverables: Understand project deliverables, and ensure they are completed as required.
Qualifications & Requirements
Experience (Preferred): 3+ years in a technical support, site-lead, hardware development, or IT operations role.
Technical Skills: Solid background in hardware troubleshooting, and basic understanding of personal use technology including wearables, phones, etc.
CLI Proficiency: Comfortable navigating and troubleshooting systems using command-line interfaces (Bash, PowerShell, or command prompt).
Global Mobility: Must have no travel restrictions and possess a valid passport, with the ability to travel for training in the US and international collection phases in Canada, India, and Singapore.
Independent Problem Solving: Proven ability to work autonomously in high-pressure, fast-paced environments with minimal direct oversight.
Preferred Qualifications:
Familiarity with personal devices and operating systems (Android, Apple, etc).
Relevant IT certifications (e.g., CompTIA A+, Network+, Linux+).
Prior experience managing contractors on-site.
Good communication skills
Data Collection Moderator • Vancouver, BC, Canada
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