Guest Services Agent - Edmonton Inn & Conference Centre

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced environment where no two days are the same?

At Edmonton Inn & Conference Centre, we are looking for a friendly, professional, and guest-focused Guest Service Agent to join our Front Office team. As the first point of contact for our guests, you play an important role in creating a welcoming atmosphere and ensuring every guest feels valued from check-in to check-out.

This is a full-time position that includes a variety of shifts, including weekdays, weekends, mornings, evenings, and mid-shifts.

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

About the Role

Reporting to the Guest Services Manager, the Guest Service Agent is responsible for delivering exceptional guest experiences while ensuring the smooth day-to-day operation of the front desk.

You will welcome guests with professionalism and warmth, assist with reservations and guest inquiries, handle check-ins and check-outs accurately, and help create a positive and memorable stay for every guest.

Successful candidates are adaptable, dependable, team-oriented, and passionate about hospitality.

What You’ll Be Doing

• Welcome guests in a professional, friendly, and engaging manner
• Provide exceptional customer service throughout the guest experience
• Check guests in and out accurately and efficiently
• Handle reservations, room changes, and guest requests using the hotel PMS system
• Respond professionally and effectively to guest concerns or issues
• Utilize up-selling techniques to maximize guest satisfaction and hotel profitability
• Maintain a clean, organized, and professional front desk environment
• Communicate effectively with guests, team members, and leadership
• Follow all front office policies, procedures, and Nova Hotels standards
• Report maintenance, safety, security, or suspicious concerns promptly
• Assist teammates and support overall front office operations as needed
• Participate as a member of the hotel Health & Safety team
• Perform additional duties and projects as assigned

What We’re Looking For

Qualifications

• Must be legally entitled to work in Canada
• Fluent in spoken and written English
• High School Diploma required
• Post-secondary education or hospitality training is considered an asset

Experience & Skills

• Previous hotel or hospitality experience is considered an asset
• Experience using a PMS, POS, or switchboard system is an asset
• Strong communication and interpersonal skills
• Excellent problem-solving and guest service abilities
• Comfortable working in a fast-paced environment
• Strong computer and telephone skills
• Positive attitude with the ability to remain professional under pressure
• Dependable, flexible, and able to work varied shifts
• Team-oriented with a willingness to support others
• Knowledge of the local community and attractions is considered an asset

Physical Requirements

• Long periods of sitting with occasional standing and walking
• Occasional bending, crouching, or lifting up to 10 lbs
• Extended periods working on a computer and telephone

Work Environment

This role operates in a busy front desk environment with regular interaction with guests, visitors, and team members. Guest Service Agents must be comfortable working in a fast-paced hospitality setting and handling situations with professionalism and confidence.

Why Join Edmonton Inn?

At Edmonton Inn, we believe hospitality starts with people. We are proud to foster a supportive, team-oriented workplace where employees are valued, respected, and encouraged to grow.

We offer:

• Competitive wages
• Extended health benefits for full-time employees
• Staff hotel rates across Alberta, Saskatchewan, and the Northwest Territories
• Friends & Family hotel discounts
• Employee discounts at food & beverage outlets
• Opportunities for growth and development within Nova Hotels
• A welcoming and collaborative team environment

About Nova Hotels

Nova Hotels is a Canadian, family-owned and operated hotel management company based in Western Canada. With hotels located throughout Alberta, Saskatchewan, and the Northwest Territories, we are committed to delivering exceptional hospitality, outstanding service, and a welcoming experience for both our guests and employees.

At Nova Hotels, we want every guest — and every employee — to feel like part of our family.

We thank all applicants for their interest in Nova Hotels; however, only those selected for an interview will be contacted.