Overnight Bell/Valet Attendant (Full-time, Contract)

Job Description

Dedicated to creating meaningful, personalized guest experiences, the Overnight Bell / Valet Attendant is a key Guest Services team member and an ambassador of the hotel’s service culture. Often the first face guests see upon arrival, this role creates lasting impressions through operational excellence, attentiveness, and professionalism. As a Overnight Bell / Valet Attendant, you will assist guests with luggage, valet their vehicles, and deliver personalized service while collaborating closely with colleagues across Front Office and other departments to ensure a seamless guest experience.

Please note that this is a contract position with the end date January 15, 2027.

Key Responsibilities

Guest Arrival, Departure & Valet Services

• Greet guests warmly upon arrival and departure, delivering professional, personalized service.
• Safely and efficiently assist guests with luggage, including transporting, loading, and unloading items.
• Operate guest vehicles for valet parking, adhering to hotel policies and traffic regulations.
• Deliver guest requests, amenities, and other items accurately and promptly.
• Provide accurate guidance on hotel facilities, local attractions, and transportation.
• Collaborate with Guest Services team members and other departments to ensure smooth arrivals, departures, and guest requests.

Guest Experience & Personalization

• Anticipate and respond to guest needs, creating personalized experiences.
• Maintain professional appearance, conduct, and service standards at all times.
• Promote hotel facilities, amenities, and services thoughtfully and effectively.
• Ensure all guest interactions reflect the hotel’s commitment to connection, care, and service excellence.

Communication & Collaboration

• Communicate clearly and professionally with guests, colleagues, and leadership across departments.
• Report operational issues, lost and found items, or vehicle-related incidents promptly.
• Collaborate with colleagues to ensure seamless service during peak arrivals and departures.

Qualifications

What will you bring to this role?

• Valid Alberta Class 5 driver’s license with a current driver’s abstract; ability to safely operate both automatic and manual transmission vehicles.
• Minimum 1 year of experience in hospitality, customer service, or related field; prior bell, valet, or concierge experience preferred.
• Ability to follow written and verbal instructions accurately and perform basic math for transactions.

Availability

Must be available to work days, evenings, overnights, weekends, and holidays to meet operational requirements.

Physical Requirements

• Ability to lift, carry, push, or pull (up to 23 kg.) repeatedly and safely throughout the shift.
• Required to stand, walk, bend, stoop, climb stairs, and move quickly for extended periods during a shift.
• Ability to assist guests with luggage, carts, and other items multiple times per shift.
• Capacity to enter, exit, and operate vehicles of various sizes safely.
• Ability to work outdoors, including in varying weather conditions, while performing valet and door services.
• Physical stamina to perform repeated guest service tasks, including opening doors, escorting guests, and delivering items to rooms, while maintaining attentiveness and professionalism.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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