Customer Service Representative

Job Requisition Id: 203365 Business Function: Retail Primary City: Ste Agathe Other Location(s): Province: Manitoba Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Employee Class and Level: RVSGA20 - Level 2 Working Hours: 21 hrs/week Schedule: Mon 09:30-12:00 and 13:30-18:00 Tue 09:30-12:00 and 13:30-17:00 Wed 09:30-12:00 and 13:30-17:00 Thu 09:30-12:00 and 14:30-18:00 Fri 09:30-12:00 and 13:30-17:00 Number of Vacancies: 1 Salary: $22.10/hr Job Closing Date (YYYY-MM-DD): 2026/10/07 Job Description Take on the responsibility of a community leader with Canada Post. The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As Postmaster, you will be the face of the Post Office in your community service area, supervising staff and ensuring that Canada Post demonstrates an energetic customer focus and commitment to the community in an environment of multiple priorities. Job Responsibilities - Liaise with the local community with respect to Canada Post service and products - Sell and promote postal products and services to the public and businesses - Be able to provide suitable premises in a central location within the community within 30 days should you be the successful candidate. - Administer the post office to meet retail hours of operation and delivery expectations - Manage postal revenue, assets and values - Maintain records and prepare reports - Assist with effective management of mail delivery routes - May sort mail to postal boxes - May supervise staff - Keep post office neat and presentable, and maintain cleanliness in accordance with Canada Post's standards - Operate the post office with due diligence and efficiency Qualifications - High School Diploma, or provincial equivalency and/or experience in business administration - Owned or leased premises (suitable, central and barrier-free) available one month prior to the date of hire - Experience interacting with the public in a retail and/or service environment, including sales and cash transactions - Knowledge of regulations, methods and procedures for processing mail and providing postal services - Physically fit to lift mail containers of up to 50 lb, push or pull boxes, and sorting mail and standing for extended periods of time Premises requirements - Premises must be fully accessible to persons with disabilities, and be available for review and approval at least one month before hire. - Postmasters are responsible for rent or lease charges, heating, lighting, cleaning, routine general maintenance, snow removal, municipal taxes, and the necessary property and liability insurance coverage. - Appointments are subject to the conditions of the Canada Post Act - The hours of service to the public will be determined by the Canada Post and are subject to change under varying circumstances. Other Information TRANSFER: Priority consideration will be given to transfer requests from employees who are members of CPAA, with preference to members in the posted Area of Competition. COMPETITION: Employees who are members of CPAA, priority consideration will be given to members in the posted Area of Competition. Term employees with continuous employment in CPAA may apply in accordance with the Collective Agreement. Total Hours per Week : 31 Leasing Allowance : A leasing allowance of $ 3,428.00 per yea r will be provided to help offset the costs of operating a Post Office. Supplemental Allowance : An allowance paid out once annually may be available to help offset the costs associated with providing the premises. Canada Post's values and behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. We're committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website .