We are seeking a detail-oriented Administrative Assistant I to join a collaborative banking team of five in Calgary. In this role, you will act as a primary point of contact for non-advice client activities, directly supporting Investment Advisors with meeting preparations, transaction management, and reporting. Split evenly between back-office tasks and direct phone interaction, this position offers an excellent opportunity to expand your client service expertise within a premier financial institution environment.
Job Title: Administrative Assistant I
Location: Calgary, Alberta (Onsite - 5 days/week)
Position Type: Full-time Contract (Maternity Leave Coverage: Nov 2, 2026 – June 16, 2028)
Hours: Monday to Friday, 7:30 AM – 3:30 PM
Pay Rate: $21.36/hr
Advantages
Comprehensive Onboarding: Paid 1-month structured training period.
Structured Schedule: Consistent morning hours (7:30 AM – 3:30 PM) with no weekend shifts or required travel.
Growth & Culture: Gain valuable experience and expand your network within a highly supportive, collaborative wealth management team.
Responsibilities
Client Engagement & Service: Handle non-advice client requests via phone and email; deliver top-tier client experiences, provide market quotes, and track Dividends, RSPs, and RIFs.
Account Administration: Process client requests, open new accounts, execute payment processing, and process leads.
Advisor Support: Prepare documentation, account reports, and client information packages for meetings and Annual Client Reviews.
Operational Risk & Compliance: Ensure full adherence to policies, regulatory guidelines, and compliance standards for all client documentation, marketing materials, and data privacy.
Team & Process Efficiency: Monitor service levels, maintain continuous process improvements, and collaborate with internal partners to achieve shared goals.
Qualifications
Education & Experience: Post-secondary degree with 2 to 5 years of overall administrative or client service experience.
Industry Background: Prior experience working within a bank or financial institution is required.
Technical Skills: Strong proficiency in Microsoft Office applications.
Soft Skills: Exceptional written and verbal communication, high accuracy and attention to detail, strong problem-solving skills, and a demonstrated track record of stable employment.
Certifications (Nice-to-Have): CSE or CIRE certifications are considered an asset.
Summary
If you are interested in the administrative assistant position please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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