Analyst, Solution Management - Edmonton, AB

Adecco is currently hiring an Application Support Analyst - Critical Systems on behalf of our client. This is an exciting opportunity for a technology professional who enjoys working with mission-critical applications, troubleshooting complex systems, and supporting highly available operational environments. In this role, you will support and maintain critical transportation and dispatch systems while collaborating with IT teams, vendors, and business stakeholders to ensure system reliability, performance, and continuous improvement. You will be responsible for application support, incident management, release coordination, troubleshooting, documentation, and system enhancements within a 24/7 operational environment.

• Location: 5% travel required within North America
  
• Shift: Monday to Friday | Participation in a rotating 24/7 on-call support schedule
  
• Job type: Temporary | Full-time
  
• Vacancy Status: This posting is for an existing vacancy
  

Our Diversity & Inclusion Statement
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. This position is open to individuals who self-identify as First Nations, Inuit, and/or Métis, the Indigenous peoples of Canada. Through this initiative, Adecco is taking proactive measures to support the equitable representation of Indigenous peoples in the workforce in alignment with section 16(1) of the Canadian Human Rights Act. Together, we're making the future work for everyone.
Responsibilities:
Application & Systems Support

• Support, maintain, and optimize critical operational applications and systems.
  
• Provide technical support to ensure system performance, reliability, and availability.
  
• Configure, test, and implement software releases, upgrades, and enhancements.
  
• Maintain application servers, workstations, databases, and supporting infrastructure.
  
• Monitor system performance and proactively identify opportunities for improvement.
  

Incident & Problem Management

• Act as the primary escalation point for application and system-related issues.
  
• Lead incident resolution efforts to restore service within established SLAs.
  
• Conduct root cause analysis (RCA) and implement corrective actions to prevent recurring issues.
  
• Collaborate with internal teams and vendors to resolve complex technical problems.
  
• Communicate incident status and recovery efforts to key stakeholders.
  

Release & Change Management

• Coordinate system changes and deployments with technical teams and business stakeholders.
  
• Develop release plans, deployment strategies, rollback procedures, and implementation schedules.
  
• Ensure successful delivery of software releases into production environments.
  
• Support continuous improvement of release management and deployment processes.
  

System Enhancement & Automation

• Identify opportunities to automate manual support activities and improve efficiency.
  
• Support modernization initiatives and new system implementations.
  
• Contribute to continuous improvement projects focused on system reliability and operational excellence.
  
• Participate in testing, validation, and implementation of new technologies and application enhancements.
  

Documentation & Knowledge Management

• Create and maintain technical documentation, procedures, and support materials.
  
• Develop training guides, job aids, and process documentation.
  
• Maintain a centralized knowledge repository to support operational teams.
  
• Deliver training and knowledge-sharing sessions to team members when required.
  

Qualifications and Skills:

• Bachelor's degree in computer science, Information Systems, Information Technology, or related discipline
  
• Experience supporting enterprise applications within a technology or operations environment
  
• Experience working in a 24/7 support environment is considered an asset
  
• Recent graduates with relevant technical education and strong foundational knowledge are encouraged to apply
  
• Experience with production support, application support, or operational support environments is preferred
  
• Strong understanding of application support and incident management processes
  
• Experience with release management and software deployment practices
  
• Knowledge of Continuous Integration (CI) and Continuous Deployment (CD) methodologies
  
• Experience troubleshooting enterprise applications and production systems
  
• Knowledge of APIs and system integrations
  
• Proficiency with scripting and automation tools
  
• Experience with one or more of the following is considered an asset: ServiceNow, Google Cloud Platform (GCP), Kubernetes, PowerShell scripting, Linux operating systems, CockroachDB, Microsoft Structures Query Language (SQL), Anthos, and Kafka
  
• Must be legally eligible to work, and reside in Canada
  

Land Acknowledgement
Adecco acknowledges that our head office is located in Tkarón:to/Toronto, on the traditional territory of many Nations, including the Anishinaabeg, the Haudenosaunee, the Huron-Wendat, and the Mississaugas of the Credit First Nation. We recognize that our teams operate in offices and communities across the country, on the ancestral and contemporary lands of First Nations, Inuit, and Métis Peoples. We're committed to continued learning, respectful relationships, and taking meaningful actions in partnership with Indigenous communities.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.