Manager, Providence Health Care (PHC) Parking Operations - 1 Year Contract

Description

Impark offers comprehensive parking management services across North America. Through its subsidiaries, Imperial Parking Canada Corporation and Imperial Parking (U.S.), LLC, Impark offers tailored parking solutions to meet the needs of commercial, municipal, and private clients.

Today, Impark is proudly part of the Reimagined Parking family with hundreds of parking locations and decades of experience. Together, we lead the way in modern, customer-focused parking services.

The Manager, New St. Paul’s Hospital (NSP) Parking Operations supports the development, implementation, maintenance, and evaluation of parking administration policies, procedures, standards, and programs. The position provides technical expertise and recommendations related to parking operations, capital projects, technology solutions, contracts, leases, and transportation initiatives. Acting as a key liaison with Health Authority partners, external agencies, and contractors, the Manager ensures services are delivered in alignment with organizational objectives, contractual requirements, and established standards.

Key Responsibilities

Parking Operations Management

• Oversees the daily operation of parking services programs for both the decanting of the old St. Paul’s Hospital Parkade and commissioning of the New St. Paul’s Hospital facilities.
• Ensures compliance with service standards, contractual obligations, and organizational policies.
• Identifies operational issues and implements corrective actions or escalates concerns as appropriate.
• Manages parking service delivery to support patients, staff, physicians, visitors, and other stakeholders.

Program Development and Administration

• Participates in the design, implementation, maintenance, and evaluation of parking administration programs, policies, and procedures.
• Supports the administration of patient parking programs, including free parking validation programs for eligible patient groups.
• Conducts research, benchmarking, and analysis to identify opportunities for continuous improvement.
• Provides recommendations regarding parking strategies, operational efficiencies, and service enhancements.

Contract and Vendor Management

• Administers parking-related contracts, leases, operating agreements, and partnership agreements within established limits and authorities.
• Monitors contractor performance against established key performance indicators (KPIs).
• Works collaboratively with both contracted parking service providers and Health Authorities to ensure service expectations and operational objectives are achieved.
• Recommends contract amendments, renewals, or terminations where required.

Capital Planning and Project Management

• Supports functional planning and operational assessments of new and existing parking facilities.
• Participates in feasibility studies, due diligence reviews, and facility planning processes.
• Manages project implementation and commissioning activities for parking-related capital projects.
• Provides operational expertise regarding parking facility construction, renovation, and expansion projects.

Technology and Innovation

• Reviews and analyzes operational requirements to support the deployment and maintenance of parking technologies and software solutions.
• Provides recommendations regarding system enhancements, automation opportunities, and innovative parking management tools.
• Assists with implementation of technology solutions and supporting documentation.
• Ensures appropriate financial controls and reporting mechanisms are maintained.
• Financial Management
• Conducts operational and financial analyses to support parking operations and capital projects.
• Develops budget estimates and provides input into annual operating and capital budgets.
• Monitors expenditures and investigates variances.
• Authorizes operational expenditures within approved limits.
• Maintains financial controls related to parking revenue collection, processing, reporting, and reconciliation.
• Produces operational statistics, financial reports, and performance data for management review.

Leadership and Staff Coordination

• Provides day-to-day leadership, guidance, and work direction to designated staff.
• Monitors workload distribution and operational priorities.
• Conducts performance evaluations and supports employee development.
• Promotes a culture of collaboration, accountability, and service excellence.

Stakeholder Relations and Consultation

• Acts as a liaison between PACS, PHC and Health Authority leaders, administrators, managers, and operational partners.
• Represents PACS and PHC on committees, working groups, and external stakeholder meetings.
• Collaborates with municipal authorities, vendors, consultants, and external agencies regarding parking and transportation-related matters.
• Escalates significant issues as appropriate.

Ministry of Health Coordination

• Manages the collection, consolidation, and reporting of parking-related information for Ministry of Health requirements.
• Liaises with Health Authorities across the province to obtain required data and information.
• Prepares reports and supporting documentation for management review and submission.

Transportation Demand Management (TDM)

• The PHC TDM program is administered independently from PACS.
• Support for the PHC TDM program may include:
• Conducts research and analysis related to transportation demand management initiatives.
• Develops recommendations to increase transportation efficiency and support sustainable commuting options.
• Assists with implementation and evaluation of transportation initiatives, including transit incentives, carpooling programs, and alternative transportation strategies.
• Monitors outcomes and prepares reports on program effectiveness.
• 
  OTHER DUTIES:
  Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Skills, Knowledge, Expertise and Requirenments

• Diploma in Business Administration, Technology, or a related discipline.
• Five (5) years of recent related experience in parking operations, transportation demand management, or related services within a large institutional, campus, healthcare, or complex multi-site environment.
• Including one (1) year of supervisory, leadership, or management experience.
• Knowledge of parking operations, parking administration, and transportation demand management.
• Experience with parking management systems, databases, and technology solutions.
• Knowledge of applicable provincial and municipal legislation, regulations, and standards related to parking operations and transportation.
• Must have a valid driver’s license
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

Benefits

Join our team and enjoy an outstanding benefits package, including:

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.