Sales & Service Representative - 7 on, 7 off

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation:

The hourly rate for this role ranges between $x-$y, with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Working on the mine site 7 days on, 7 days off, you will:

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.
• Contribute proactively to improvements in branch profitability and product Gross Margin.
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Promote Company products and services to customers and provide substitutions where required
• Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance
• Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
• Other branch support related duties including but not limited to supporting the warehouse functions as required
• May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.
• Provides a differentiated customer experience in order to solve problems and ensure customer retention and satisfaction.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.
• Utilizes sound judgment and best practices to resolve complex customer concerns.
• Service the customer’s specific needs. May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc.
• May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
• Call on customer personnel/locations as agreed and identified by the customer and Manager
• Observe all aspects of the customer’s operations looking for opportunities that will assist the customer and AGI in meeting the agreed goals of the relationship

You Have

• Ability to work 7 days on, 7 days off from 7:45 am to 7:45 pm Tuesday through Monday. Possibility to rotate day/night shift at some point.
• High School Diploma/GED
• 1+ years customer service experience
• Demonstrated strong work ethic and personal commitment to get the job done
• Demonstrated focus on “wowing” the customer with exceptional service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required
• Post Secondary education or equivalent work experience
• The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
• Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.
Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.