Service Dispatcher - Commercial Service

Service Dispatcher - Commercial Service | $50,000 - $65,000, per year Total compensation valued at $60,000 - $80,000 including employer-paid benefits, paid vacation, and RRSP match.Sign on Bonus $1,500Work Schedule: Full-Time | Monday through Friday | Daytime office hoursWhat You'll Be Doing: You run the board - every service call, every technician, every day flows through you. Our dispatcher is the air-traffic controller of the operation: the first voice our customers hear and the communication hub for our field team. Never worked in the trades? We will train you - on BuildOps, our scheduling procedures, and the industry - the same way we invest in our technicians. Been a service coordinator or scheduler in another industry? Same skill set - here, this seat is our dispatch desk.Welldone Mechanical Services | Saskatoon SKIf it's not done well, it's not WelldoneWe have proudly served Saskatoon since 1998 as a locally owned and operated company specializing in HVAC, plumbing, and electrical services for our commercial and light industrial clients. Our team-focused culture encourages professional growth, collaboration, and long-term career development - we believe our employees are our greatest asset and invest in their success.Position Overview:Serve as the first point of contact for our commercial partners, delivering exceptional customer service by phone, email, and text.Schedule, prioritize, and dispatch jobs - preventative maintenance, projects, and service calls - across our technician team.Coordinate between customers and technicians, keeping job details, parts, and scheduling information accurately logged and relayed through BuildOpsplete daily job audits: timesheets, purchase orders, packing slips, parts used, and GPS records.Work with local suppliers to issue purchase orders, process packing slips, and manage inventory deliveries.Follow up on open service calls and complete weekly customer care calls.After completing training, assist with spot quotes, customer approvals, and job scheduling.Prepare reports and take part in weekly service team meetings.What We Provide:Monday to Friday daytime schedule - your evenings and weekends are yoursLocally owned and operatedStability and growth with year-round workFull training on BuildOps and our dispatch procedures - no trades experience requiredMultiple professional career path optionsCompany paid education & industry trainingTeam eventsPositive culture motivated by continuous improvementHigh standard of professionalism in "who we are and what we do"Company Benefits:Medical and Dental insurance; 100% paid premiums by employerLife insuranceCritical illness insurance3 weeks paid vacation time / 120 hours11 paid holidaysRRSP with company match programCompany phoneJob Qualifications:2+ years' experience in customer service, dispatch, scheduling, coordination, or office administration - any industry; trades or service experience is an asset, not a requirement.Strong communication and interpersonal skills; professional phone and email etiquette.Meticulous attention to detail and excellent organizational skills.Ability to work under pressure and remain calm in a fast-paced environment.Proficient with multi-line phone systems, messaging, and Microsoft Office Suite; typing speed of 40+ WPM.Experience with CRM/ERP or cloud-based platforms (BuildOps preferred) - we will train the right candidate.Passionate and self-driven, with a personal commitment to very high customer satisfaction on every call.A proactive attitude with a genuine desire to support the team and build positive team dynamics.We are an Equal Opportunity EmployerCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator