| In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment. Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process. Provide best-in-class tool repair service in support of Hilti's Lifetime Service value proposition. Principle Duties and Responsibilities: • Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files • Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems • Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools • Conduct final functional and safety testing after every repair to ensure customer safety • Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner • Follow company policies, procedures, and rules • Follow and abide to the company's culture, values, and principles • Perform other duties as assigned by supervisor Adverse Work Conditions: • Workshop environment subject to noise, dust, and other particles • Must have the ability to use hand tools and equipment to disassemble and assemble power tools Safety Equipment Required: • Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA) • Must wear steel toe boots, safety glasses, safety gloves, and other safety equipment, as required, when working in the facility and/or operating machinery Physical Requirements: • Occasionally lift up to 70 lbs. • Stand for long periods of time and perform repetitively reaching, bending, and climbing. • Must be able to stand for up to 8 hours daily while performing tool repairs at workstation |