| In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment.
Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool.
Contribute to the Company's financial success through COGS control, process improvement, and cost containment throughout the repair process.
Provide best-in-class tool repair service in support of Hilti's Lifetime Service value proposition. Principle Duties and Responsibilities:
• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
• Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
• Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
• Conduct final functional and safety testing after every repair to ensure customer safety
• Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
• Follow company policies, procedures, and rules
• Follow and abide to the company's culture, values, and principles
• Perform other duties as assigned by supervisor Adverse Work Conditions:
• Workshop environment subject to noise, dust, and other particles
• Must have the ability to use hand tools and equipment to disassemble and assemble power tools Safety Equipment Required:
• Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)
• Must wear steel toe boots, safety glasses, safety gloves, and other safety equipment, as required, when working in the facility and/or operating machinery Physical Requirements:
• Occasionally lift up to 70 lbs.
• Stand for long periods of time and perform repetitively reaching, bending, and climbing.
• Must be able to stand for up to 8 hours daily while performing tool repairs at workstation |
