Sales Administrator - Motion Accessible Vehicles

Consider joining us as a Sales Administrator - Motion Accessible Vehicles if:

You have worked in customer service or in an office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

About Motion Accessible Vehicles Team:

Motion Accessible Vehicles is part of Motion, a Canadian leader in mobility and accessibility solutions. Our Accessible Vehicles division specializes in helping individuals, families, caregivers, and organizations find transportation solutions that provide greater independence, safety, and accessibility. We work with a wide range of accessible vehicles, including wheelchair-accessible vans and vehicles equipped with specialized mobility equipment and driving aids. Our team helps customers navigate the process from initial inquiry through vehicle selection, purchase, modification, delivery, and ongoing service.

We are looking for a Sales Administrator to join our team and play an important role in keeping our sales operation organized, efficient, and customer focused.

The role:

As a Sales Administrator at Motion Accessible Vehicles, you will provide essential administrative and customer-service support to our vehicle sales team. You will be one of the key points of contact for customers and will help ensure that every vehicle purchase or conversion progresses smoothly from initial inquiry to delivery. This is a hands-on role in a busy automotive and accessibility environment. You will work closely with our sales team, customers, suppliers, financing partners, service department, and other Motion locations to coordinate information, documentation, payments, vehicle orders, and deliveries.

The ideal candidate is highly organized, comfortable working with customers, able to manage multiple priorities, and enjoys finding solutions when things don't go exactly as planned.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training with over 140 courses on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed and grow in the business.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Customer Service & CommunicationAnswer incoming phone calls, emails, and customer inquiries in a professional, friendly, and compassionate manner.Assist customers and families with questions regarding accessible vehicles, vehicle availability, orders, documentation, and delivery timelines.Provide timely follow-up to customers throughout the sales process.Coordinate communication between customers, sales representatives, service staff, suppliers, and other partners.Ensure customers receive a positive and professional experience from their first inquiry through vehicle delivery.
• Sales AdministrationSupport the sales team with day-to-day administrative requirements.Prepare and maintain vehicle quotes, sales orders, invoices, purchase orders, and related documentation.Enter and maintain accurate customer and vehicle information in company systems.Track sales opportunities, vehicle orders, deposits, payments, and outstanding documentation.Follow up on outstanding paperwork and ensure files are complete and accurate.Assist with scheduling appointments, vehicle demonstrations, deliveries, and other customer visits.Maintain organized electronic and paper files.
• Vehicle & Conversion CoordinationHelp coordinate the movement of vehicles through the sales and conversion process.Communicate with suppliers, manufacturers, upfitters, and service personnel regarding vehicle orders and accessibility equipment.Track vehicle status expected completion dates, and delivery timelines.Assist with coordinating vehicle pickups, deliveries, registrations, and customer handovers.Ensure all required documentation is completed before a vehicle is delivered to the customer.
• Administrative & Financial SupportProcess customer payments, deposits, invoices, and other transactions.Assist with financing and payment documentation as required.Prepare reports and maintain accurate sales records.Assist with month-end administrative processes and reconciliation.Handle confidential customer and financial information with professionalism and discretion.
• Team CollaborationWork closely with Sales, Service, Purchasing, and other Motion team members.Help identify opportunities to improve administrative processes and customer service.Step in and assist other team members when priorities change or additional support is needed.Contribute to a positive, professional, and team-oriented workplace.

What you bring to the role:

• Experience & OrganizationPrevious experience in an administrative, customer service, automotive, dealership, or sales-support environment is an asset.Strong organizational skills and exceptional attention to detail.Ability to manage multiple priorities and deadlines in a fast-paced environment.Comfortable working with computer systems, databases, Microsoft Office, and email.Ability to learn new software and processes quickly.Experience with automotive or vehicle sales administration is an asset but not required.
• Customer Service SkillsYou genuinely enjoy helping people and understand that purchasing an accessible vehicle can be an important and sometimes complex decision for a customer and their family.You are:Professional, friendly, and approachable.Patient and empathetic when working with customers.Comfortable communicating by phone, email, and in person.Confident following up with customers and other stakeholders.A strong listener who can understand what a customer needs and help find a solution.Comfortable handling urgent requests while maintaining accuracy and professionalism.
• Additional RequirementsClean criminal background check and bondable.Valid Class 5 driver's license is an asset.Previous experience in the automotive or mobility/accessibility industry is an asset.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $38,800 - $54,300 annually. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources