Front Desk Closing
Gold's Gym - British Columbia • Langley, BC, CA
30+ days ago
Salary
CA$18.25 hourly
Job type
- Part-time
Job description
Customer Service Representative (Evenings – Closing)
Part-Time | Gold’s Gym British Columbia
Gold’s Gym is hiring a part-time Customer Service Representative for:
Evening closing and mid day shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.
About the Role
- Schedule: 3–4 days per week (12–24 hours)
- Availability: Must be available some or all
- Monday Mid: 10:00am-6:30pm
- Tuesday: 5:15pm-11:15pm
- Sunday: 3:15pm-8:15pm
- One other weekday Mid: 10:00am-6:30pm
- Commitment: No extended travel/time off during the first 4 months
What We’re Looking For
- Previous customer service experience (required)
- Strong written and verbal communication skills
- Fluent in English (additional languages are an asset)
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Experience with cash handling and POS systems
- Strong problem-solving and critical thinking skills
- Ability to work both independently and as part of a team
- Reliable transportation or ability to commute easily
- Able to lift 50lbs
- First Aid certification (asset)
Key Responsibilities
- Oversee front desk operations during evening closing shifts
- Ensure the facility is properly secured and prepared for the next day
- Greet and check in members and guests using proper procedures
- Deliver exceptional customer service across phone, email, and in-person interactions
- Direct guests and appointments to appropriate staff efficiently
- Support guest check-in and onboarding processes
- Handle daily cash reconciliation accurately
- Assist the sales team with guest tours and membership support
- Support prospect and member outreach via calls, texts, and emails
- POS handling and end of night close out
What We Offer
- A positive, collaborative team environment
- Complimentary gym membership
- Employee discounts on Gold’s Gym products and services
Gold’s Gym British Columbia is an equal opportunity employer.
We thank all applicants for their interest; only those selected for an interview will be contacted.