Job ID #32146: Cemetery Services Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #32146: Cemetery Services Coordinator

Union: CUPE Local 5167

Job Description ID #: 266

Duration: 18 months

Vacancy type: This posting is for an existing vacancy

Summary Of Duties Reporting to the Cemeteries Administrative Supervisor, co-ordinate completion of all cemetery customer contracts for services and supplies provided to the public as required by provincial legislation.

Co-ordinate the arrangements, verification, recording and summarizing of all interments and dis-interments, markers and foundations. Responsible for inputting all data on cemetery management software. Open and close of operational work orders.

GENERAL DUTIES

Receives the public, answers questions and completes cemetery customer contracts from families attending the Cemeteries Business Office.

Receives and answers all cemetery-related telephone enquiries.

Provide detailed explanation of terms and conditions of customer contracts as required by provincial legislation.

Explain all Care and Maintenance Trust Funds, Cemetery By-laws and provincial legislation.

Co-ordinate and finalize details of burials, marker and foundation installations, pre-need arrangements, prepayment plans and record any and all requests.

Accept payments for supplies and services and reconcile charges for each cemetery supply and service provided and amount of payment made by Debit, Credit or Cheque.

Interact appropriately with other Divisions (i.e.., Special Income), government agencies and organizations to arrange burials, marker and foundation installations, disinterments, etc.

Provide detailed explanation of services to enquiring public.

Respond to family requests to research family history by reviewing information from records.

Receive and answer customer enquiries from public, funeral homes, other government agencies and staff.

Compiles and maintains statistical information.

Compose correspondence for both internal and external distribution.

Process and maintains all cemetery files, lot owner information, burial information, marker and monument information on computer and hard copies.

Works in accordance with the provisions of applicable Health & Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health & Safety.

Prepare Work Orders for operational staff, including interments, foundations, and all requests from family’s.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

Qualifications

Previous business office experience in a customer service capacity related to duties listed above normally acquired through a combination of education and work experience.

Previous experience working in Cemeteries with a good understanding of Cemeteries legislation, Acts, by-laws, policies and procedures.

Excellent people skills and experience with an emphasis on direct customer service role in a diverse bereaved environment that includes multi-racial, multi-ethnic, multi-lingual and multi-religious families.

Demonstrated experience and understanding of accounting principles.

Demonstrated experience working in a computerized environment. Must possess excellent computer skills with above-average knowledge of MS Office Software with special emphasis on Access and Excel. Demonstrated ability to quickly and accurately input data.

Must be proficient in Business English, grammar and spelling. Must possess good organization and time management skills as well as strong verbal communication and good telephone etiquette.

Demonstrated ability to work well with the public in person and on the phone in a professional manner and with empathy (proven ability to deal with people facing difficult situations ie., bereaved families).

Demonstrated ability to work independently and in a team environment as well as demonstrating excellent tact, judgment and responsibility in a busy bereaved environment.

Previous experience with HMIS (Hanlon Management Information System) / EAM (Enterprise Asset Management).

Must be flexible in work schedules and available to work overtime and (some) Saturdays.

Must possess initiative, good judgement and the ability to provide guidance and take leadership role when necessary.

Demonstrated ability to respond promptly to customer needs.

SALARY: Salary Grade G

HOURS: 35 per week

Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms: The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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