Vice President Corporate Services

Position:

Vice President, Corporate Services Reports To:

President and CEO Salary Range:

$142,758.86 - $172,000 plus 20 paid vacation days, above-average professional development time - 10 days, and excellent benefits. Pension:

Healthcare of Ontario Pension Plan (HOOPP) CommunitiCare Health (CCH) is the first of its kind, in Ontario, not-for-profit community health care agency that provides the full range of inter-professional primary care and community health care and support services. As a distinctive agency in West Toronto, CCH provides community support services, community mental health and addictions services, supportive housing, inter-professional primary care and home care services. We are a community-governed, NPO. While primarily funded by the Government of Ontario, CCH also receives a diverse array of funding from multiple parties. We continually look for ways to serve our clients to help keep them physically and mentally healthy and living at home in the community. Position Statement As part of the executive leadership team, the Vice President of Corporate Services leads and enables a team of administrative staff working at multiple sites providing the full range of “back office” corporate services to support effective and efficient delivery of health services/programs, support services and to meet other corporate organizational needs contributing to organizational achievement of Quadruple Aim operational excellence. Working in collaboration with the VP Programs, Program Services and Supports (PSS), CEO and having the active support from a CFO and Director of HR and other key staff, this role provides active leadership, regular guidance, oversight and accountability for day-to-day delivery of all corporate services. This includes the agency’s Finances, AR/AP and annual Audit, Supply Chain, HR in a Unionized Environment, Joint Occupational Health and Safety, Property & Facilities Management/Maintenance and Real Estate Acquisitions and Leasing functions, and, supporting the CIO with IT/IM and working with the VP PSS on Decision-Support and Integrated Risk Management. In addition to responsibility for and oversight of day-to-day corporate services, the role includes ensuring that each back-office department remains compliant with all applicable laws, legislation, internal policies, and fosters the creation of a collaborative “back-office team” with back-office functions integrated in terms of its people, processes and technology. The Vice President, Corporate Services will: collaborates and works as a team with the CEO, the VP PSS and the CIO in driving organizational vision, executing strategy, and supporting our people and teams to be the best that they can be for our clients and each other provides strategic leadership, support, and guidance to the Finance and HR functions through the CFO, Director of HR and their respective teams oversees the development and approval of the annual operating budget, fulfilling accountabilities per the Mult-Sector Accountability Agreement (M-SAA), and ensures regular reporting as required internally by the organization and externally by a diverse array of funders recommends to the President and CEO annual initiatives to strengthen and improve the corporate services division as part of the overall annual and multi-year goals and objectives and incorporate into the annual operating plan supports and advises the CEO and works with the VP PSS, CIO, and any other key stakeholders on the organization’s operating plan, budgets, priorities, and policy matters oversees, on behalf of the Executive Team, the development and execution of the organization’s Enterprise/Integrated Risk Management Plan ensures that the corporate services division is positioned and resourced to support the organization’s execution of a multi-year strategic plan via annual operating, quality improvement and integrated risk management plans ensures that all financial and other performance reporting to Ontario Health (OH) and other funders are accurately generated in a timely manner for internal review, approvals and submitted to OH and other funders ensures the development and implementation of organization wide and service area specific health and safety programs by ensuring regular staff training and education, identifying potential organizational risks and promoting staff, client and environmental safety contributes to ensuring that the organization has ready access to the full range of decision-support services to support all reporting (financial, service delivery, reports to funders, etc.) and to support organization quality, performance monitoring and improvement including the generation of the organizational scorecard and dashboards Key Responsibilities Lead and care for a team of 20+ staff across all back office/corporate services currently located at multiple sites in West Toronto Motivate and enable employees through guidance, recognition and other support as required to foster a supportive team environment Regularly review corporate operation structure, processes and locations to bring about continuous improvements Develop an annual plan for the overall corporate operating division Set comprehensive goals and key performance indicators to assess and measure the effectiveness of corporate services Oversee the development and maintenance of agency-wide corporate and financial policies and procedures Oversee daily operations of the Corporate Services Division ensuring operational excellence Ensure the analysis and interpretation of organizational corporate services performance data and metrics, identifying needs for performance improvement and annually implementing performance improvement initiatives as documented in a quality/performance improvement plan approved by the CEO With the help of the CFO and contributions by the VP PSS and Directors, develops and manages the annual operating budget ensuring that variations are monitored and reported Working with the CFO, ensure the timely generation of monthly and quarterly financial reports, including year-end financial forecasts for the CEO for, at minimum, quarterly presentation to the Board and any other body per contractual obligations Ensure regular (at least annual) review of all contracts, agreements and leases to ensure compliance and proper notifications per the terms of the contracts Oversee a team to ensure the regular inspection, maintenance and safety of seven owned real estate properties, three leased administrative and service provision facilities, and for ten (and growing) supportive housing facilities, ensure the regular monitoring and enforcement of supportive housing lease arrangements with ten landlords and address issues arising from landlord/tenant relations including landlord’s responsibilities for property management Develop short and long-term real estate development plans including matters relating to the effective redevelopment, disposal of properties and acquisition of new properties Actively contribute to the planning and management of any capital acquisition or development projects, including real-estate acquisition, financing and funding Attend executive/management meetings as well as board meetings, board committee meetings as needed, and other relevant internal or external meetings. May represent the organization at all meetings that are relevant to development projects such as zoning, city meetings, etc. Annually identify and pursue professional development opportunities Travel and work to the agency’s various sites in West Toronto will be required occasionally Able to work flexible hours and extra hours as needed Participate in a rotation of “Executive On-Call” for after-hours and weekends for on-call emergency response relating to the agency’s 24-hour service sites or other emergencies. Other duties as assigned by the CEO Qualifications Team player and able to actively contribute, learn and grow in a “first of its kind” community health and support services organization Previous experience as VP Corporate Services, Chief Operating Officer, or equivalent executive leader with a minimum of 5 years’ comparable experience Master of Business Administration or equivalent Solid understanding of Corporate and NPO Finance and Accounting, AR/AP processes and related digital systems – CPA designation a strong asset Understanding of Ontario’s Healthcare system is an asset Experience overseeing annual audit Good knowledge of HR, related legislation, recruitment and retention processes and related digital tools Familiarity with supply chain processes and associated digital systems Solid understanding of IT/IM systems and infrastructure related to corporate back office services including enabling adoption via change management Familiarity with property & facilities management, maintenance and some appreciation of real estate acquisitions and leasing Good knowledge of data analysis and developing and monitoring KPIs Values the role and understanding of quality and performance improvement and performance monitoring Outstanding organizational and time management skills Excellent interpersonal and leadership skills Strong communication and presentation skills Problem-solving mindset As part of our hiring practices, we encourage and welcome resumes from all members of our diverse communities, including but not limited to persons with lived experience, people of colour, indigenous peoples, persons with disabilities, and members of the 2SLGBTQI+ community. CommunitiCare may use artificial intelligence (AI) tools during the recruitment process to support candidate selection, screening, and assessment. These tools assist with administrative and screening functions and do not replace human review or decision-making processes. If you have any requirements for accommodation due to disability, please advise HR during the recruitment and selection process. We will work with you to best meet your needs as per the resources available to us.

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