Facility Coordinator

facilitiy coordinator

Are you looking for career opportunities within a global, growing real estate company?

Then you might be our next Facility Coordinator.

Join us and be a part of our journey.

job description The Facility Coordinator is a new position and is responsible for coordinating reactive and planned maintenance work across residential buildings.

The Facility Coordinator is the first point of contact for residents to report maintenance issues.

The Facility Coordinator manages tenant interactions, scheduling maintenance services, quality control, and ensuring smooth communication between tenants and the maintenance team.

The successful candidate ensures good service from start to finish; from when the service request comes in, diagnose the issue, schedule the service, log in the costs, and ensure work completion.

open, track, update, and close maintenance jobs in line with company procedures

update internal systems with accurate job description, timeline of communication, pictures and videos and monitor costs and clocked working time

schedule and instruct technicians and contractors for repair works

identify, schedule, and monitor emergency and priority work first thing in the morning and throughout the day in accordance with company KPI requirements; follow up to ensure swift resolution

rearrange technician schedule and coordinate with affected residents in case of emergencies

review and log material costs needed for each job and manage inventory as needed

liaise with residents via phone and email to diagnose, schedule appointment, obtain permission to enter, and follow up during repairs and upon completion

ask the right questions and include clear details in the job description so the issue is understood by the technician and resolved during the first visit

monitor and close work orders in accordance with company’s guidelines, ensuring completed work meets timeline, budget, quality standards, and customer satisfaction

work closely with technicians to improve diagnosis, time management, efficiency, performance and quality and provide technicians with administrative support as needed

monitor open work orders and checks status with the appropriate technicians

follow up on overdue or incomplete work orders and help resolve the issue

balance technician workload and assign planned maintenance when possible

escalate complex issues to senior management where required

escalate recurring maintenance issues, significant repairs, unusual situations, and need for external vendors to the Property Manager in a timely manner

act as main point of contact and primary escalation point between the tenant, technicians, and property management

collect positive Google reviews following satisfactory completion of work address any complaints or feedback in a timely manner

other duties as required

who you are

1-3 years of relevant experience in Facility Management

teamwork, organizational and management skills

technical writing skills

great customer service

good writing and verbal communication skills

strong analytical and problem-solving skills

ability to understand, analyze and develop complex processes

sound judgment skills based on observation of objective evidence

ability to perform duties with minimum direct supervision

understanding of landlord and tenant board regulatory requirement for both landlords and tenants and relevant building regulatory compliance laws such as Ontario building code, fire code, RentSafe, etc.

maintain a practical working knowledge of residential maintenance systems such as plumbing, electrical, appliances, drywall and painting, carpentry, regulatory or hazardous issues, etc.

ability to prioritize multiple tasks in a fast-paced environment

proficiency in Yardi and MS office

Akelius offers

annual salary range: $60,000 to $70,000

competitive benefits

4% RRSP match

annual fitness benefit

internal industry specific education and training

social events throughout the year

company summit every second year

about Akelius Akelius acquires, upgrades, and manages residential properties.

Akelius owns rental apartments in the metropolitan cities New York,Boston, Washington D.C., Montreal, Quebec City, Ottawa, Toronto, London, and Paris.

Read more at www.akelius.com

Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates for this role. All applications are reviewed by our team.

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