VS Supervisor-Mapleview VS

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description A Victoria’s Secret & Co Supervisor is a values‑based leader who delivers exceptional customer and associate experiences to grow brand top‑line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a Victoria’s Secret Manager. This role reports to the Store Manager or Victoria’s Secret Manager, as assigned.

Key Responsibilities The Victoria’s Secret Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent Victoria’s Secret brand experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Supervisor is responsible for executing and maintaining:

Visual execution within the Victoria’s Secret brand business

Product storytelling and selling behaviors that bring the brand to life

Sales floor and fitting room standards (if applicable)

Category‑level execution aligned to brand priorities and direction

Partners with Operations Leaders to ensure product availability and readiness

Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution

Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

Leading and demonstrating company values

Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.

Coaching & development of associates

Executing Daily Work Force Management actions to manage labor hours

Maintaining visual merchandising standards

Collaborating with Sales Leadership Teams to ensure seamless execution

Leading and modeling behaviors that link to leadership competencies

Demonstrating and leading company policy and procedures

Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Minimum Salary: $19.80

Maximum Salary: $23.75

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty

Demonstrates excellent merchandising skills

Experience with influencing cross‑functional partners in informal and formal settings

A sense of self‑awareness with an interest in seeking feedback to improve and develop

Ability to work nights, weekends, and a flexible schedule

Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks

Ability to use technology (headsets, mobile devices, computers)

Experience directing other individuals in the performance of their job duties preferred

1+ years of retail leadership experience preferred

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 877-415-7170 or email applicantaccommodations@victoria.com if you require an accommodation.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.

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