Field Service Representative - Thermal - Regina

Position Title:

Field Service Representative - Thermal

Organization:

Vertiv Canada ULC

Job Family:

Field Service

Locations:

Canada

Work Location:

Regina, SK

Reports to:

Field Service Supervisor - Thermal

BASIC FUNCTION Vertiv is hiring a Field Services HVAC Representative in Regina, SK who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Duties & Responsibilities ROLE

Rely on direction to accomplish goals.

Perform a number of work-related tasks.

Capable of working under direct supervision or independently based upon training.

TECHNICAL

Render on site and phone assistance to customers.

Communicate with appropriate Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices (FCN) according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines.

Timecards, expense reports, mileage reports, ticket closure, forms, et al.

Maintain individual inventory in accordance with company policy

Provide estimated time of arrival to the Customer Response Center (CRC) where applicable

Maintain company property according to company policies.

Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a “first time fix” for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Understand and comply with company startup/escalation processes and procedure

Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.

Knowledge, Skills & Abilities Required education

Must have High School Diploma or HVAC Trade Credentials

313A 4 th Year Apprentice or 313A Journey Man

Required Experience (One Of The Following)

3-5 years relevant industry/commercial experience

Interpersonal Skills

Professional

Reliable

Team Player

Must be proficient with electrical / electronic test equipment and fundamentals

Must be proficient in reading and interpreting electrical line diagrams and blueprints

Technical skills

Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions

Independently perform fix/repair techniques based on knowledge

Ability to demonstrate proper brazing techniques

Capable of completing tasks and return unit to full operating conditions

Ability to summarize and report all work related tasks performed

Strong Skill Sets

Communication skills

Customer service skills

Troubleshooting skills

Safety proceduresOrganizational and planning skills

Computer skills

Mechanical aptitude

Working Conditions

Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver’s license

Physical Requirements While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided.

Equal Opportunity Employer Vertiv Canada is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

About Us The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

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