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Johnson Service Group
Digital Customer Marketing SpecialistJohnson Service Group • Waterloo, ON, CA
Digital Customer Marketing Specialist

Digital Customer Marketing Specialist

Johnson Service Group • Waterloo, ON, CA
12 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Our client is seeking a Digital Customer Marketing Specialist to support the execution of digital customer advocacy programs through content management, campaign support, data administration, and advocacy platform operations.
(Remote- Canada)

Must Have skills
  • Strong organizational skills and attention to detail, with the ability to maintain accurate content libraries, trackers, calendars, and program information.
  • Exposure to customer marketing, digital content operations, customer advocacy, or similar programs.
  • Degree or certification in Marketing, Communications, or a related field.
  • Experience or comfort working with content management tools, spreadsheets, and digital platforms.
  • Excellent task management and organization skills with the ability to coordinate multiple activities and deliverables.
  • Strong English communication and interpersonal skills for collaborating with cross-functional teams and external partners.
  • Ability to work independently while effectively contributing within a collaborative team environment.
  • Strong problem-solving skills with a proactive, can-do approach.

Nice to Have skills
  • Experience with TechValidate and/or User Evidence, or a willingness to learn these advocacy platforms.
  • Experience supporting customer survey or peer review campaigns.
  • Experience working with customer testimonials, customer quotes, case studies, or other customer evidence content.

Responsibilities
  • Support the execution of key customer advocacy programs, including customer survey and peer review programs.
  • Collaborate with cross-functional teams to execute projects and publish, edit, and activate customer content.
  • Partner with Sales, Customer Success, and Marketing teams to drive customer reviews through various campaigns.
  • Upload and tag customer quotes, testimonials, case studies, and related content within advocacy platforms.
  • Maintain internal folders and content libraries, ensuring customer evidence assets remain accurate and up to date.
  • Categorize customer stories by industry, product, persona, region, and other relevant attributes.
  • Assist with the administration of customer surveys and review campaigns.
  • Monitor content submissions and track customer approvals and legal clearances.
  • Maintain calendars, trackers, and dashboards supporting ongoing advocacy programs.
  • Support day-to-day operations and administration of customer advocacy platforms.
  • Generate reports related to the usage and performance of customer evidence content.
  • Troubleshoot basic platform issues and coordinate with vendor support when required.
  • Coordinate with Customer Success, Marketing, Legal, and other internal teams to gather required information.
  • Communicate with external vendors and agencies regarding content and creative requirements.
  • Prepare internal updates and recaps regarding content status and delivery.
#LI-MS1 #D480
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Digital Customer Marketing Specialist • Waterloo, ON, CA

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