Inside Sales Representative/CSR

Are you a customer-focused sales professional looking to build a long-term career with Canada's premier horticultural supply chain distributor? We are seeking an Inside Sales Representative to join our close-knit Ancaster team. As the largest provider of specialized supply chain solutions for greenhouse and nursery producers, produce growers, garden centers, municipalities, and landscapers, we operate four major distribution hubs across Quebec and Ontario. In this role, you will act as the crucial link between our sales reps, shipping team, buyers, and loyal customer base. This is not a high-pressure cold-calling position—it is a relationship-focused role where you will manage incoming orders, consult with recurring clients on product solutions, and learn the industry from experienced mentors. If you are motivated, eager to learn, and interested in eventually growing within the company, this is your launchpad

Advantages
$50,000 – $55,000 base salary depending on industry experience and skill set.
8:00 AM – 5:00 PM, Monday through Friday with zero overtime required.
Retirement Planning: Group RRSP and DPSP programs featuring employer contribution matching.
Comprehensive Benefits (Paid in part by Employer after 3 months):Group Health & Medical Insurance Long-Term Disability (LTD) & Life Insurance Virtual Doctor Consultation Program
Employee Assistance Program (EAP)
Paid Time Off: 2 weeks
Work directly alongside a veteran team with decades of industry expertise, receiving hands-on mentorship from the Sales Manager.

Responsibilities
Serve as the primary internal point of contact for customer inquiries, handling incoming orders and quote requests via phone and email.
Access internal ERP systems to quickly provide clients with accurate product details, pricing, stock availability, and vendor information.
Consult with customers to understand their specific growing needs, recommending appropriate products and solutions.
Maintain an up-to-date knowledge of product lines, industry trends, and product-specific regulations.
Build and nurture long-term relationships with existing, recurring commercial accounts across North America.
Track outstanding customer orders from entry to final delivery, ensuring smooth fulfillment timelines.
Proactively contact clients to arrange revised delivery schedules in the event of order delays or backorders.
Run and review daily order tracking reports and requested delivery date summaries.
Participate actively in team meetings to align on operational priorities and seasonal demand shifts.
Maintain, clean, and update store product displays and showroom showcases for walk-in clients.
Provide backup support at the front counter when needed

Qualifications
Experience: 2+ years of experience in customer service, inside sales, order desk, or commercial distribution.
Industry Background (Major Asset): Education in horticulture, or practical hands-on experience in the greenhouse, agriculture, nursery, or retail garden center sectors, is highly desirable.
Soft Skills & Mindset: Excellent relationship-building ability with a courteous, consultative sales approach (no call-center or aggressive cold-calling background required).
ERP & Technical Aptitude: Strong capability to navigate ERP software; prior experience with Omni ERP, WMS platforms, or RF scanners is considered a strong asset.
Digital Literacy: Practical proficiency with the Microsoft Office suite (Word, Excel, Outlook).
Communication: Exceptional verbal and written English communication skills.
Career Drive: A strong desire to learn, collaborate as a team player, and eventually advance into senior or outside sales roles.

Summary
If you see yourself in this role and want to learn more about this opportunity, then we would like to meet with you! Please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a synopsis of why you feel you would be a good fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.