HOUSEKEEPING SUPR

Queen's Landing is currently seeking a Housekeeping Supervisor to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Housekeeping Supervisor
Location: Niagara-on-the-Lake, ON
Property: Queen's Landing Hotel

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: Assists the Executive Housekeeper in supervising the housekeeping team by ensuring all rooms and public areas are cleaned and maintained in a manner consistent with a superior quality hotel.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Assists the Executive Housekeeper to ensure all rooms, public areas (and Spa for applicable properties) are clean and maintained in good operating order
• Supervises Housekeeping Team Members to ensure duties are performed consistent with standard operating procedures
• Monitors rooms on a regular basis to ensure that they are clean according to standards
• Checks rooms prior to Guest check-in to ensure they are ready for Guests with respect to amenities, supplies and appropriate tidiness/cleanliness
• Checks to ensure that all equipment is operating and if not, reports to maintenance to repair or replace if required
• Ensures that all Guests’ special requests are fulfilled pertaining to room set up
• Assists Executive Housekeeper with scheduling of Team members, reporting of payroll hours, Team Member concerns, coaching, inventories, uniform use and inventory control, etc.
• Ensures that all cleaning supplies are in stock and Room Attendants have their supply of cleaners daily
• Maintains Lost and Found program as required through tracking items, calling Guests, writing to Guests and checking for items left
• Assists Room Attendants with cleaning if schedule is behind
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs

Secondary Responsibilities:

• Filling duty manager shifts when required
• All other duties as assigned

Professional Requirements:

• Computer skills an asset
• 3-5 years hospitality industry through experience or courses required
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Excellent organizational, communication and time management skills
• Hospitality background an asset
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements:

• Lifting, bending, carrying and standing for prolonged periods of time
• Working in seasonal temperature extremes in Guest rooms and in outside hallways

Questions, quoting the job title and location, may be directed to

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.