Hummingbird Lodge & Cafe Team Lead

Job Title: Hummingbird Lodge & Cafe Team Lead

Location: Whitewater Mountain Resort

Department: Hummingbird Lodge & Campground

Reports to: Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Seasonal, (December-April)

Compensation: $; alongside further perks

_______________________________________

JOB SYNOPSIS:

Under the guidance and supervision of the Hummingbird Lodge Supervisor, the Team Lead will oversee and maintain all aspects of accommodation and services at the Hummingbird Lodge. For accommodation, this will include the suite and campground. For services, this will include rental equipment, trail network, information boards, and food service. When Supervisor on Duty, they will supervise and lead all aspects of day-to-day operations.

The Team Lead primary role is to provide an exceptional experience. They will work in conjunction with the Hummingbird Lodge Supervisor to effectively and efficiently run the Lodge and Campground aspect of this business and include the knowledge of the local area and be able to provide trip information, backcountry information and weather summaries that pertain to the trails, destinations and local area. Resulting in high-quality resort operations and customer service, fiscal responsibility, strong health and safety culture, and compliance with all government regulations, with a continued focus on Whitewater’s company culture and branding.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

• Using a sustainable approach in daily operations, planning, and development.
• Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.
• Assist in Whitewater’s KPI’s ensuring organizational goals are met.
• Providing quality guest services to guests and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.
• Assists campers with booking & inquiries, responding to guest feedback and improving service delivery
• Communicating regularly with the Lodge Supervisor to ensure seamless operation and customer service.
• Help with all aspects of running the cafe from food prep, rotation & cooking, ringing thru guests for their food & beverage and ticket/rental orders.
• Oversee changeover of the rental suite, ensuring that it is fully stocked for each guest's arrival and assist when needed.
• Supporting guest with ticketing & season pass sales and RFID issues
• Accountable for effective waste management (garbage/recycling/composting) and pest control
• Providing high quality, friendly, and efficient service.
• Preparing and serving hot beverages, specialty coffees.
• Be knowledgeable on rental equipment set up (Nordic, snowshoes etc.) and assist guest with fittings
• Keeping a clean, organized, and safe working environment.
• Cash handling and balancing cash out.
• Being readily available at all times to deal with problems or complaints that may arise.
• Providing friendly, efficient, and professional service to ensure a positive guest experience.
• Report all maintenance issues to ensure the safety of the lodge in a timely manner.
• Ensuring proper waste management including collecting and sorting recyclables.
• Administrative duties.
• Other related duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• Barista & Cooking experience and asset
• Experience working in a lodge or in a guest/customer service position.
• Experience handling cash/credit transactions and preparing end of day reconciliations.
• WHMIS.
• Serving it Right Certification.
• Current Criminal Records Check as part of the hiring process
• Basic point of sales or inventory sales system experience.
• Ability to work autonomously with minimal supervision.

SKILLS & ABILITIES:

• Proven problem solving and prioritization skills.
• Strong interpersonal and communication skills in English, both written and verbal required.
• Able to work independently and resourcefully in a remote location.
• Ability to respond quickly and responsibly to emergency situations.
• Ability to communicate effectively with staff and guests.
• Organization skills and attention to detail.
• Able to prioritize with proven time management problem-solving skills.
• Able to work collaboratively and cohesively with co-workers and the manager.
• Reliable and dedicated; available to work any/all shifts daily, including weekends, evenings, and holidays.
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.
• Must be able to lift 50 pounds.