Unit Claims Manager, Property Claims Specialists/Appraisal

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 101,800 - 124,400 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role

We’re looking for a Unit Claims Manager, Property Claims Specialists/Appraisal, to join our growing team! As a leader in this role, you will play a pivotal role in optimizing the relationship with our vendor network and overseeing the integrity and accuracy of property damage estimates to ensure a seamless claims process. This opportunity can be based out of any of the following Ontario offices: Ajax, London, Mississauga, Ottawa or Toronto. What you'll do here:

Lead, coach and mentor a mix of Property Claims Specialists and/or Major Loss Appraisers fostering a collaborative and performance-driven culture to achieve team and organizational goals. Build strong collaborative relationships with internal appraisers and external vendors to ensure that estimates are detailed and comply with regulatory requirements, company policies and industry standards. Identify opportunities for streamlining appraisal workflows, improving estimate accuracy, and enhancing overall claims efficiency. Drive initiatives to reduce cycle times and improve the customer experience. Focus on ensuring vendors provide high-quality service supporting positive outcomes for customers and maintaining satisfaction throughout the vendor’s involvement. Effectively identify and develop talent, demonstrate strong performance management within your team. Work closely with vendor managers, claims adjusters, and property leadership to ensure that appraisals, estimates, and repair timelines align with department objectives. Track and evaluate vendor and team performance through data-driven analysis, reporting on trends to senior leadership. What you bring to the table:

University degree, College diploma or any combination of training and experience deemed relevant for the role Strong Leadership, coaching and career development experience Proven ability to collaborate and influence diverse groups. Strong communication and negotiation skills. Comprehensive knowledge of the disaster restoration industry, including; mitigation (IICRC), building construction practises and property valuation methodologies (Xactimate) and related systems. Have a valid driver’s license and a good driving record. Positive attitude while adapting to changing priorities and taking ownership of work, Strong analytical skills to interpret data to identify trends and make informed decisions to optimize the claims process and vendor performance. Prior experience estimating major losses for personal and commercial property losses is preferred This posting expires August 21, 2026, at 11:59pm EST Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team. This role is eligible for employee referral bonus. #myReferrals3000 #LI-Hybrid We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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