Sales Representative

About Artitalia Group Artitalia Group is a leading manufacturer of custom fixtures and furnishings for retail, restaurant & hospitality, mail & parcel and material handling environments. We work with premium materials, tight timelines, and high-quality standards to deliver exceptional products to our clients.

About Artitalia Group Artitalia Group is a leading manufacturer of custom fixtures and furnishings for retail, restaurant & hospitality, mail & parcel and material handling environments. We work with premium materials, tight timelines, and high-quality standards to deliver exceptional products to our clients.

Position Description The Sales Representative’s main goal is to cold call their roster or accounts on a regular basis in order to obtain and get bid packages, design and/or prototyping opportunities, present pricing to clients, negotiate and close orders.

Responsibilities

Account Acquisition and Strategic Outreach

End-to-End Account Management and Ownership

Collaboration with Internal Teams from Concept to Rollout

Inventory and Production Forecast ManagementClient Advocacy and Problem Resolution

Driving Growth and Expanding Account Opportunities

Post-Sales Support and Continuous Engagement

Performance Metrics and Accountability

DETAILS

Account Acquisition and Strategic Outreach

Identify, pursue, and secure new business opportunities that align with Artitalia Group’s capabilities and growth objectives.

Develop targeted prospecting strategies through cold calling, networking, referrals, industry events, trade shows, and market research.

Evaluate prospective clients’ needs and recommend appropriate products, services, and solutions.

Maintain a strong understanding of market trends, emerging opportunities, competitors, and industry developments.

Client Relationship and Account Management

Develop and maintain strong, long-term relationships with clients.

Understand each client’s business, purchasing process, expectations, and preferred service approach.

Conduct regular client meetings, account reviews, and strategic planning discussions.

Build relationships with key decision-makers, including purchasing, design, operations, and executive teams.

Position Artitalia Group as a trusted, long-term partner by delivering a responsive and professional customer experience.

Account Growth and Strategic Development

Identify opportunities to expand existing accounts through additional products, services, programs, or business categories.

Develop strategic account plans based on client needs, industry trends, and Artitalia Group’s manufacturing capabilities.

Present new product concepts, innovations, and value-engineered solutions to clients.

Review previous projects, quotations, and lost opportunities to identify areas for future growth.

Proposal, RFQ and RFP Management

Manage the commercial aspects of requests for proposals, requests for quotations, and requests for information.

Review project requirements, clarify the scope of work, and gather the information required to prepare an accurate submission.

Coordinate with Estimating, Design, Engineering, Marketing, Finance, and other internal teams throughout the proposal process.

Review quotations and proposals for completeness, accuracy, and alignment with client expectations before submission.

Present proposals to clients, respond to questions, and support negotiations through project award.

Project Collaboration and Client Support

Collaborate with internal teams from the initial concept and proposal stages through prototyping, production, and rollout.

Communicate the client’s expectations, objectives, budget, timelines, and project requirements to the appropriate internal teams.

Remain actively involved during prototype and sample development to support client communication and ensure alignment.

Maintain strategic oversight once projects enter production, while operational teams manage day-to-day coordination and order updates.

Forecasting and Program Planning

Work with clients and internal account management teams to support sales forecasts, inventory planning, and production requirements.

Review client demand, purchasing patterns, rollout schedules, and anticipated program volumes.

Communicate changes in demand, timing, or project scope that may affect inventory or production planning.

Help ensure forecasts remain aligned with client expectations and program requirements.

Client Advocacy and Post-Sales Support

Act as an advocate for the client by ensuring internal teams understand key requirements, deadlines, and expectations.

Proactively identify potential risks or service concerns and work with the appropriate teams to develop solutions.

Conduct post-project follow-ups to gather feedback, assess client satisfaction, and identify areas for improvement.

Maintain regular communication following project completion to support account retention and uncover future opportunities.

Industry Representation and Reporting

Represent Artitalia Group at trade shows, client events, networking activities, and other industry functions.

Develop relationships with prospective clients, partners, and industry contacts.

Participate in regular sales and business reviews by providing updates on pipeline activity, account performance, forecasts, risks, and opportunities.

Follow all company policies, procedures, and established sales processes.

Requirements

Minimum of five years of experience in sales, business development, account management, or a similar client-facing role.

Proven experience prospecting, developing, and securing new business opportunities.

Experience selling custom-manufactured products, solutions, or services within the Retail and Restaurant & Hospitality industry.

Demonstrated ability to manage complex client relationships and grow existing accounts.

Strong negotiation, presentation, and closing skills.

Experience using HubSpot CRM (asset).

Ability to quickly develop a thorough understanding of Artitalia Group’s manufacturing capabilities, products, and services.

KEY COMPETENCIES

Proactive, self-motivated, and results-oriented approach.

Strong business judgment and the ability to identify opportunities that support both client needs and company objectives.

Excellent communication, interpersonal, presentation, and customer service skills.

Strong analytical, problem-solving, and negotiation abilities.

Ability to work independently, manage priorities, and remain organized in a fast-paced environment.

Ability to manage pressure, changing priorities, and multiple client opportunities simultaneously.

Collaborative and team-oriented, with the ability to work effectively across multiple departments.

Professional, ethical, and committed to maintaining confidentiality.

Confident, personable, and comfortable developing relationships with stakeholders at all organizational levels.

Positive, resourceful, and persistent, with a strong drive to achieve results.

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