Senior Account Manager

SENIOR ACCOUNT MANAGER | Full-time, permanent

Works onsite in Calgary, AB

Work schedule: 8:00 AM - 4:30 PM

Mandatory in-office days are Monday, Tuesday, and Friday

Remote optional days are on Wednesday and Thursday

About The Role

We’re looking for a Senior Account Manager who can confidently own and grow client relationships while making sure the work we deliver actually drives results.

At Tiller, this role is about more than keeping clients happy, it’s about helping them move their business forward. You’ll lead a portfolio of accounts totaling approximately $1.5M to $2M in annual revenue, working closely with a Project Manager and a broader team to connect strategy, execution, and outcomes.

This is a role for someone who enjoys complexity, can think on their feet, and brings clarity when things get messy. You’re comfortable leading conversations, challenging thinking when needed, and helping both clients and teams stay focused on what matters.

You might come from an agency. You might come from a B2B tech company. Either way, you’ve worked closely with senior stakeholders (CMOs, VPs), presented ideas that influence decisions, and know how to connect marketing work to real business goals.

What You Get To Do

• Client Leadership & Relationship Management
• Own a portfolio of client relationships totaling approximately $1.5M to $2M in annual revenue
• Build strong, trusted relationships and become a go-to advisor for your clients
• Lead client meetings, presentations, and reviews with clarity and confidence
• Build relationships across client organizations and identify opportunities to expand impact
• Strategy, Direction & Quality of Work
• Understand your clients’ business, market, and goals to guide stronger work
• Bring forward relevant ideas, trends, and opportunities that could move the needle
• Translate client needs into clear direction for the team, and present work back to clients in a way that builds trust
• Review work before it goes out and ensure it aligns to strategy and intended outcomes
• Delivery Collaboration & Execution
• Partner closely with a Project Manager to keep projects and retainers on track, with clear priorities and early visibility into risks
• Collaborate with cross-functional teams (design, copy, development, SEO, paid, CRO) to drive strong execution
• Navigate ambiguity, feedback, and shifting priorities without losing momentum
• Ensure the team has the clarity and context needed to do their best work
• Account Growth & Commercial Ownership
• Identify and progress opportunities to grow accounts through new projects, retainers, or experiments
• Turn opportunities into well-scoped work that delivers value for both the client and Tiller
• Keep a close eye on account health, including scope, revenue, and profitability, and make thoughtful decisions that balance both client success and business outcomes
• Navigate scope changes in a way that protects both the relationship and the work
• Tools, Systems & Ways of Working
• Use tools (including AI) to stay organized, informed, and proactive
• Leverage systems (e.g. CRM, documentation, AI tools) to support strategic planning, market research and communication
• Contribute to improving how Account Managers work by sharing practical approaches and raising the bar across the team

You may be a fit for this role if you have

• 8+ years of experience in account management, client services, strategic marketing, or a similar role
• Experience in an agency environment or in-house in a B2B marketing role with exposure to strategy, execution, and results; experience in the tech industry is a strong asset
• Experience working with senior stakeholders (CEOs, CMOs, VP-level), presenting ideas, and influencing decisions through clear thinking and communication
• A track record of connecting strategy to execution, and ensuring the work actually delivers results
• Comfort navigating ambiguity, competing priorities, and evolving client needs without losing momentum
• Strong commercial judgment, with the ability to balance client needs, scope, and profitability
• A natural ability to build relationships and earn trust quickly
• Strong communication skills, especially in presentations and client-facing situations
• A collaborative mindset: you enjoy working closely with Project Managers and cross-functional teams
• Comfort using AI tools (e.g. ChatGPT, Claude, NotebookLM) to improve thinking, efficiency, and output quality. You know how to prompt effectively, assess output quality, and use AI as a tool, not a crutch. Bonus: you’ve experimented with building lightweight AI workflows or agents
• Experience in brand, web, or digital marketing is a strong asset
• A Bachelor of Business Administration / Bachelor of Commerce or related degree is an asset, but not required

Success in this role looks like

• You build strong, trusted relationships with clients, not just by being responsive, but by bringing clarity, good judgment, and useful perspective to their business.
• You don’t just move work forward, you help ensure the work is aligned to strategy, supports real goals, and delivers meaningful results.
• You proactively identify opportunities to grow your accounts and turn them into thoughtful, well-defined work that creates value for both the client and Tiller.
• You handle complex situations with confidence and calm, whether it’s unclear direction, tough feedback, or shifting priorities without needing constant escalation.
• You consistently balance what’s best for the client with what’s sustainable for Tiller, protecting both the relationship and the long-term health of the work.

Our Culture

We’re a fun-loving team that rolls up our sleeves and does great work together. We’re all a little different, but that’s what we celebrate. It’s what makes the “us” great. There are no egos here. We’re competitive together, but not with each other (except maybe in line for coffee).

We are a community of about 30 creative minds based in Calgary, AB and we work together to stay curious, raise our hands when we aren't sure about something, and do what's right, not what's easy. We’re principled people who believe in radical ownership and accountability to each other and our clients.

Our Work Environment

• We have a beautiful SW Calgary office location that offers free parking, a gym, and comfortable, tech-savvy meeting rooms and workstations.
• We work onsite to be intentional about optimizing collaboration and creativity on Mondays, Tuesdays and Fridays. Remote work is optional on Wednesdays and Thursdays.
• Workstations include a MacBook and an ergonomic sit-stand desk.
• Our 2 kitchen cafes are stocked with really, really good coffee.

Compensation

• Base salary will be commensurate with skills and experience, with an expected range aligned to a senior client services role in the Alberta market.
• We review compensation annually against external data to stay competitive with similar agency and marketing roles in Alberta’s market.
• We offer a performance-based bonus structure that rewards impact and excellence.

Benefits

• Health and Dental (premiums shared 50/50)
• Long-term disability (Employee paid)
• Life and Critical Illness Insurance
• Emergency Travel Medical
• Employee and Family Assistance Program
• Group RRSP and TFSA investment savings plan with free access to a Certified Financial Advisor

We encourage you to use AI tools to support your application, but make sure your personality, thinking, and voice come through clearly. We thank all applicants for their interest; however, only candidates being considered for interviews will be contacted.

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