Job descriptionCompetition # :
49497
Department:
Cyber Security & Digital Solutions
Location:
HALIFAX
Type of Employment:
Term
Union Status:
NSGEU - NSPG
Closing Date:
13-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)
About Us At
CSDS , we prioritize people— both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.
About Our Opportunity As a Print Services Specialist with CSDS, you will design, implement, and deliver secure services; you will provide support in a 24/7 operational environment for critical digital services supporting government & health care locations across the province. You will support government departments, agencies, boards, commissions, and offices as well as Nova Scotia Health and IWK. You will be required to work with other departments and with a diverse client base with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common, non-technical, business language to explain technical solutions. Other key characteristics required for this role include:
Supporting end users in a prompt, polite and friendly manner.
A strong self-motivated team player with the ability to work independently.
Flexibility to work after hours when required.
Analytical thinking with strong troubleshooting skills.
Practice good judgement and make decisions under pressure.
Ability to remain positive and maintain a high level of confidence in own abilities.
Primary Accountabilities As a Print Services Specialist with the Department of Cyber Security and Digital Solutions, you will provide support in a 24/7 operational environment for critical digital services supporting government and health care. You will support government departments, agencies, boards, commissions and offices, as well as Nova Scotia Health and the IWK. You will participate in projects and initiatives that improve the lives of the citizens of Nova Scotia – you will make a difference!
You will support clients directly with more complex issues that cannot be resolved at Tier 1. You may be the first point of contact for clients and represent the front face of the organization. You will be Tier 2 support providing technical guidance and assistance to your peers in Tier 1 and collaborating across all support tiers. You will be responsible for ensuring the availability and security of digital solutions and their underlying infrastructure by planning and leading maintenance and upgrade activities. You will develop procedures and processes with a focus on continual service improvement. You will build effective, collaborative, high impact relationships with clients, peers, colleagues, and management characterized by mutual trust and respect.
Other Responsibilities Of a Print Services Specialist
Ensure the consistent and reliable availability of print devices and related infrastructure for our clients.
Timely deployment of our print devices and related supporting configurations, including the physical deployment of print devices.
Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent levels of service.
Exhibit exceptional client service skills and provide a timely and efficient service within established standards.
May be required to supervise or coordinate tasks for workers at the Tier 1 level.
Collaborate with Print Architects to coordinate processes and procedures, as well as daily support tasks, for the service.
Participate in strategic and operational planning as part of a Provincial Print Services team.
Collaborate with Print Architects on prioritization of work and steps required for tasks or initiatives to be completed.
Represent CSDS as a point of contact for client departments regarding their service needs and requirements.
Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
Gain a depth of understanding around the importance of your client’s priorities and the impact it has on the client and the public when digital services are not working.
Act as a subject matter expert on CSDS project teams that could be province-wide with financial and operational risk.
Coordinate and lead projects within the work unit.
Represent CSDS as a subject matter expert in projects, pilots and initiatives driven by our client or other areas of the organization.
Provide Tier 2 technical expertise and elevate issues to other technical teams, navigating the organization to find solutions to complex issues.
Maintain digital systems and infrastructure using specialized skills and tools to guarantee consistent connectivity and accessibility.
Provide remote and onsite Tier 2 support within the responsibilities of your service, including connectivity issues, network, desktop software, and print devices.
Acting as a mentor to Junior team members and leading by example.
Qualifications And Experience To be successful in this role, you will possess a bachelor’s degree in Information Technology plus a minimum of three years experience; or have graduated from a recognized Information Technology or Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).
You Will Also Have The Following Skills Or Experience
Experience leading projects or supervising daily activities of team members.
A good understanding of project management and change management methodologies to coordinate rollouts and system upgrades.
Previous experience in the implementation of major system rollouts.
Excellent problem solving and research skills.
Knowledge of and experience with the support of Microsoft Windows desktop operating systems and applications installed within.
Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Configuration Manager (SCCM), DNS, DHCP)
Must be a team player with strong negotiation and facilitation skills.
Well organized, be capable of prioritizing and undertaking high-level work under tight deadlines and can exercise sound judgment under pressure.
Excellent communication (both verbal and written) and interpersonal skills.
Interact effectively with and communicate technical concepts in plain language to clients, peers, and our leadership team.
Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
Be willing to travel to client locations to provide on site support.
Have access to reliable transportation.
Be willing to work non traditional shifts to support a 24/7 environment, and
Be open to perform other related duties as assigned.
Must have a valid license and daily access to reliable transportation for support of remote facilities.
The Following Experience Is Considered An Asset
Familiarity with the ITIL Service Management framework;
Support of the managed Print Services environment in Health and/or Government.
Supporting large environments and knowledge of the Province’s IT and Security policies and procedures.
We will assess the above qualifications and experience using tools such as assessments, interviews, and reference checks
Benefits At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Working Conditions
Normal work week is 35 hours/week, 7 hours/day
Due to the nature of this position, you will be required to work on-site, and work locations may be anywhere in government buildings, health care facilities or hospitals
Travel to remote facilities.
You will be required to participate in the scheduled on-call rotation for frontline support after standard business hours and on weekends. You may be required to work shiftwork which includes night shifts, weekends, and holidays and occasional overtime.
Additional Information This is a TERM employment opportunity with anticipated end date of March 31, 2028. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.
This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.
An Immunization Form Needs To Be Completed Confirming Immunity To The Following, Or That Bloodwork Or Vaccinations Are Scheduled Or In Progress
Measles, Mumps, Rubella (vaccination date)
Tetanus, Diphtheria, Pertussis (vaccination date)
Varicella (vaccination date, or bloodwork to confirm antibodies that would be present if the person had chicken pox)
What We Offer
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
Countless career paths
Pay Grade: PR 14
Salary Range: $2,912.93 - $3,547.06 Bi-Weekly
Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
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