CORE Manager – Central Operations Response & Escalation

CORE Manager – Central Operations Response & Escalation Burlington , ON

About Us Our client is a growing renewable energy company focused on developing, owning, and operating renewable natural gas (RNG) projects across North America. By capturing methane emissions from agricultural and organic waste and converting them into clean, renewable energy, we're helping build a more sustainable future while creating long-term value for our partners, communities, and investors.

As our company continues to grow, we're building a team of passionate, collaborative professionals who are excited to solve complex challenges, drive innovation, and make a measurable environmental impact. You'll have the opportunity to work alongside experienced industry leaders, contribute to meaningful projects, and build your career in the expanding renewable natural gas industry.

Job Description We are seeking a CORE Manager – Central Operations Response & Escalation to lead our Central Operations Response & Escalation (CORE) function. Reporting to the Director of Reliability, you'll establish and lead a centralized operations monitoring team that provides visibility, coordination, escalation, and reporting across clompany's renewable natural gas facilities.

This is a unique opportunity to help build and mature a critical operational function that supports reliability across our growing portfolio of facilities. Working closely with Operations, Reliability, Engineering, Maintenance, Safety, Environmental, Commercial, and other cross-functional teams, you'll establish standardized monitoring and escalation practices while ensuring operational issues are identified, communicated, and routed to the appropriate owners.

This hybrid position is based in Burlington, Ontario, with an expectation of working in the office approximately three days per week. Periodic travel to office operating facilities throughout Canada and the United States, along with occasional on-call support during significant operational events, will be required.

Responsibilities

Lead the day-to-day operation of the CORE function, including team leadership, staffing, scheduling, and shift handovers.

Build and continuously improve the CORE function by establishing standardized monitoring, escalation, reporting, and operational governance practices.

Recruit, coach, mentor, and develop a high-performing team of CORE Operators.

Monitor operational performance across company's facilities, ensuring events are appropriately prioritized, documented, and escalated.

Coordinate operational issue escalation and follow-up across Operations, Reliability, Maintenance, Engineering, Safety, Environmental, Commercial, and other functional teams.

Serve as the central coordination point during abnormal operating conditions, multi-site events, and significant operational issues.

Collaborate with SCADA, AVEVA PI, CMMS, and reporting teams to improve operational visibility, data quality, and reporting capabilities.

Develop CORE KPIs and provide leadership with visibility into fleet-wide performance, operational risks, recurring issues, and escalation trends.

Support incident investigations, root cause analyses, audits, and continuous improvement initiatives.

Perform other duties as required.

Qualifications

Bachelor's degree in Engineering, Operations Management, Industrial Technology, or a related technical discipline is preferred.

Minimum seven (7) years of experience in industrial operations, reliability, process engineering, centralized operations, remote monitoring, or a related technical environment.

Experience working in a control room, centralized operations center, dispatch environment, or multi-site operational support function is considered an asset.

Experience with SCADA systems, industrial control systems, historians, CMMS platforms, dashboards, or operational reporting tools.

Knowledge of industrial operations, alarm management, operational risk assessment, and escalation processes.

Strong leadership, communication, analytical, organizational, and problem-solving skills.

Demonstrated ability to influence and collaborate effectively across cross-functional teams.

Experience in renewable natural gas, bio-gas, renewable energy, utilities, wastewater, oil and gas, agriculture, chemical processing, or industrial manufacturing is considered an asset.

Valid driver's license and the ability to travel periodically throughout Canada and the United States.

Applicants must be legally entitled to work in Canada.

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