Director, Operational Systems & Process

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. The Director, Operational Systems & Process is responsible for defining and executing the long-term strategy for operational systems, business processes, and continuous improvement across Supply Chain Operations. This role partners closely with Supply Chain, IT, and business leaders to drive innovation, standardize processes, and optimize technology solutions that enhance operational performance. The successful candidate will lead two key strategic workstreams: Process innovation, enhancement, and standardization across Supply Chain Operations. Business systems strategy, including identifying business needs and designing scalable technology solutions using a design-thinking approach. This leader will establish the vision, governance framework, and execution strategy for both workstreams while ensuring alignment with evolving business priorities. The role requires strong cross-functional collaboration, strategic planning, and change leadership to deliver sustainable business results. Leading a high-performing team, the Director will foster a culture of continuous improvement, innovation, and accountability while developing talent and promoting effective change management practices. Key Responsibilities Develop and execute the strategic vision and roadmap for Warehouse Management Systems (WMS), and related operational processes. Lead the continuous improvement, standardization, and optimization of supply chain systems and operational workflows. Build strong partnerships with Supply Chain, IT, and external technology providers to promote collaboration, transparency, and shared business outcomes. Monitor emerging industry trends, technologies, and best practices, identifying opportunities to improve business performance and drive innovation. Evaluate, implement, and scale new technologies and operational solutions that enhance end-to-end supply chain capabilities. Develop and maintain multi-year technology roadmaps that align with business strategy and future operational requirements. Establish governance processes to prioritize initiatives, manage project portfolios, and ensure effective execution. Ensure consistent business support methodologies, tools, and standards across all operational systems initiatives. Measure project outcomes and operational performance to ensure initiatives deliver expected business value. Lead organizational change initiatives by applying structured change management principles and proactively addressing adoption challenges. Collaborate with senior leadership to translate corporate strategy into operational execution and future-state supply chain capabilities. Build, coach, and develop a high-performing team by establishing clear expectations, identifying capability gaps, and supporting ongoing professional development. Foster a culture of continuous improvement, innovation, collaboration, and operational excellence. Qualifications 7–10 years of progressive experience in Supply Chain, Retail, Distribution, or Operations. 4–7 years of leadership experience managing teams and cross-functional initiatives. Demonstrated success leading enterprise process improvement and operational transformation initiatives. Proven experience managing complex projects, balancing competing priorities, timelines, and resource constraints. Experience implementing or supporting Supply Chain systems Strong expertise in process improvement methodologies, analytics, performance measurement, and data-driven decision-making. Experience translating strategic objectives into practical, executable programs and initiatives. Strong stakeholder management, influencing, negotiation, and relationship-building skills across all organizational levels. Experience leading enterprise change management initiatives. Knowledge of modern supply chain technologies, automation, and digital transformation strategies. Demonstrated ability to build collaborative partnerships across business and technology organizations. A people-first leader who models integrity, authenticity, collaboration, and trust while developing high-performing teams. Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note : Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle salariale à l’embauche : $128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #DISTRC #ON

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