Franchise Business Coach – Clintar

Who Are We? EverSmith Brands is a rapidly growing platform of franchise brands serving the commercial facilities services sector. We have aggressive goals to become the premier franchisor in commercials services, providing growth opportunities for our franchisees and our home office team alike. EverSmith Brands is a portfolio company of the private equity firm Riverside Company, which has an extensive history as a growth investor in franchising businesses.

Who Are We? EverSmith Brands is a rapidly growing platform of franchise brands serving the commercial facilities services sector. We have aggressive goals to become the premier franchisor in commercials services, providing growth opportunities for our franchisees and our home office team alike. EverSmith Brands is a portfolio company of the private equity firm Riverside Company, which has an extensive history as a growth investor in franchising businesses.

The EverSmith Brands Platform Includes

MilliCare, a premium, international franchise specializing in maintaining and restoring commercial flooring & textiles

Kitchen Guard, a premier commercial kitchen exhaust cleaning franchise

U.S. Lawns, the nation's #1 and largest exclusive commercial landscaping franchise

Clintar, Canada's premier commercial landscaping & snow management franchise for 50+ years,

Prism, a specialty restoration franchise for textiles, art, electronics, documents, and more,

The Seals, a fast-growing commercial Kitchen Services Franchise providing refrigeration and oven gasket installation, door sweeps, and many other services, and

1-Tom-Plumber, an emergency service plumbing franchise specializing in emergency plumbing, drain cleaning, and excavation.

Position Summary The Franchise Business Coach is responsible for overseeing specific territories of our

Clintar

brand, ensuring the successful execution of goals. This role involves guiding franchise owners in understanding and implementing operational aspects of the business, providing mentorship, and offering strategic direction. By closely monitoring the overall progress of local franchisee businesses and their teams, the Franchise Business Coach supports franchisee growth and achievement. Furthermore, they cultivate strong, positive relationships between the corporate team and franchisees, fostering a supportive environment where franchisees feel confident and comfortable within the franchise system.

Key Responsibilities

Act as the primary home office contact for the franchisees.

Conduct bi-weekly scheduled 1-on1 calls and/or meetings with franchisees to support goal setting and financial results.

Financial Performance: Monitoring financial performance metrics such as gross sales, growth rate, and profit margin to ensure the financial health and success of the franchise.

Overseeing Day-to-Day Operations: The FBC will be responsible for managing the daily activities of multiple franchise locations, ensuring compliance with company policies and standards.

Developing and Implementing Operational Processes: The FBC will develop and implement operational processes to streamline and optimize the performance of franchise locations.

Managing Relationships with Franchisees: The FBC will serve as the main point of contact for franchisees, providing guidance, support, and resolving any issues that may arise.

Analyzing Performance Metrics: The FBC will analyze performance metrics to identify areas for improvement and implement strategies to enhance operational efficiency.

Key Performance Indicators (KPIs)

Customer Satisfaction: Measuring customer satisfaction through metrics such as Net Promoter Score (NPS) and Customer Lifetime Value (CLV) to ensure high levels of customer satisfaction and loyalty.

Operational Efficiency: Monitoring operational efficiency metrics such as expense tracking and Return on Investment (ROI) to ensure the franchise is running efficiently and effectively.

Required Qualifications

Bachelor’s degree preferred

Seven years of experience in managing Profit & Loss Statements and other financial reports.

Experience in B2B sales and service.

Franchise experience required.

Commercial B2B landscape management experience a plus

Willingness to travel once per month.

Ability to work independently of a team.

Required Skills

Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Experience in managing financial statements such as Profit and Loss Statements, A/R & A/P aging reports, and Balance Sheets.

Strong budgeting skills and experience.

In addition to the key responsibilities and requirements, successful candidates will have a proven track record in the following areas:

Marketing and Sales

Developing and implementing marketing plans to increase brand awareness in local markets.

Utilizing effective lead generation techniques for B2B sales.

Setting sales appointments for commercial clients.

Delivering persuasive sales presentations.

Closing sales deals successfully.

Field Operations Management

Optimizing job sequencing and routing efficiency.

Managing labor and conducting field training.

Ensuring high standards of quality control.

Managing a field services business including creating repairs proposals.

Benefits

Full time position

Competitive salary

Paid time off

Paid holidays

Group benefits

Retirement Savings Program with company match

Great working environment (energetic, fun, friendly, casual, and collaborative)

Growth opportunities

Cell phone reimbursement

Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The employee is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

EverSmith Brands is committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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