Customer Care Advisor Commercial and Industrial
Were looking for a Customer Care Advisor Commercial and Industrial to join our diverse & vibrant team and become part of the ATCO family.
Reporting to the Manager Commercial Operations the Customer Care Advisor is responsible for responding to and resolving commercial customer inquiries and developing relationships with third-party energy consultants and brokers in order to sell electricity to industrial and commercial customers in Alberta.
On a daily basis youll...
Support Commercial & Industrial Customers
Ensure resolution of customer inquiries to complete satisfaction
Manage customer inquiries regarding payments invoice charges invoice needs and general market questions
Ensure business process compliance with respect to customer set-ups
Assist with complex customer invoicing & account set-up and contract amendments
Client Relationship Management
Establish and maintain a list of all consultants and brokers participating in the Alberta energy market
Be the primary representative of ATCO in the third-party market
Protect ATCOs brand in market by directing and influencing third party communications with end-use customers
Market Analysis & Reporting
Ensure accurate on time completion of all RFP/proposals with third party channels
Manage the relationship with the consultants and brokers
Provide support to commercial and Industrial sales group
Cross-Functional Collaboration
Meet specific agreed upon KPI targets for cases and customer inquiries
Who you are:
A customer-focused professional with strong interpersonal skills and a proven ability to engage with internal and external customers
A strong communicator with both verbal and written communication skills to produce the results required for the role
A high performer with a proven track record of delivering results
Collaborative and able to work effectively across a cross-functional team while supporting conflicting priorities and deadlines
Process-minded with strong business process improvement skills and the ability to translate business processes into information systems requirements
What you have:
1-3 years of relevant experience
Undergraduate degree in a related discipline
Thorough understanding of energy markets specifically the Alberta energy market
Experience providing exemplary customer service in a competitive industry
Experience developing presentations focused on the needs of individual customers
Ability to recognize and recommend new product opportunities
Strong interpersonal skills and a proven ability to engage with internal and external customers
Both verbal and written communication skills will be essential in producing the results required for the role
Proven track record of high performance
An ability to work effectively across a cross-functional team while supporting conflicting priorities and deadlines
Strong business process improvement skills and ability to translate business processes into information systems requirements
This Role is located in.... Calgary
Why ATCO Energy
At ATCO Energy were committed to supporting our customers and building strong relationships across the Alberta energy market. This role is a great opportunity to support commercial and industrial customers work closely with third-party consultants and brokers and contribute to a high-performing customer-focused team.
Required Experience:
Unclear Seniority
Customer Care Advisor, Commercial and Industrial • Calgary, Alberta, Canada
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