Talent.com
National Bank
Customer Service Rep (Hybrid)National Bank • Edmonton, Winnipeg
Customer Service Rep (Hybrid)

Customer Service Rep (Hybrid)

National Bank • Edmonton, Winnipeg
3 days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description
Attendance Hybrid Job number 34729 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 07-Aug-2026 Area(s) of interest: Advisory services, Commercial banking Location(s): Edmonton, Winnipeg

A career as a Customer Service Representative within Equipment Financing is an opportunity to be part of a customer-focused and dynamic team. In this role, you will act as the primary point of contact for both internal and external clients, ensuring a high-quality service experience while supporting lease administration activities. You will contribute to driving process improvements and help enhance overall operational efficiency.

Your role:

  • Deliver exceptional customer service by responding to inquiries and resolving concerns efficiently and professionally
  • Manage incoming calls, virtual interactions, and email communications with urgency and accuracy
  • Perform lease administration tasks including generating a variety of quotes and processing terminations, verifying lease details, and processing documentation requests
  • Generate, review, and distribute lease documents in compliance with established policies and procedures
  • Maintain and update customer accounts, including changes to contact details, banking information, and lessee profiles
  • Ensure confidentiality and discretion when handling customer and vendor information
  • Identify trends in customer inquiries and cancellations to support continuous improvement initiatives
  • Recommend process enhancements to improve internal workflows, products, and client experience
  • Collaborate with team members to deliver consistent and high-quality service

Your team:

This position is part of the Equipment Financing Customer Service team and reports to the Team Manager, Customer Service. You will work in a fast-paced, high-volume environment and collaborate closely with colleagues to support customers and maintain operational excellence. You will contribute to a forward-looking team focused on delivering seamless service and continuous improvement.

Prerequisites:

  • High school diploma
  • French is considered an asset.
  • Minimum 1 year of experience in customer service or office administration
  • Financial services experience or knowledge is considered an asset

Required skills:

  • Customer-focused mindset: Ability to deliver outstanding client experiences and build strong relationships
  • Adaptability: Comfortable working in a high-volume, fast-paced environment with changing priorities
  • Administrative proficiency: Strong attention to detail with accurate execution and follow-up
  • Communication: Confident and professional verbal and written communication with tact and diplomacy
  • Organization and time management: Ability to manage multiple priorities simultaneously
  • Continuous improvement mindset: Proactively identifies opportunities to optimize processes
  • Technical skills: Proficiency in Microsoft Office Suite and ability to learn new systems quickly
  • Team collaboration: Works effectively with others to achieve team and organizational goals

Career development:

This role offers opportunities to expand your knowledge within Equipment Financing and customer service operations. You will gain exposure to process optimization, lease administration, and client relationship management, supporting potential career growth within the broader organization.


Languages: English, French

Skills

Press space or enter keys to toggle section visibility

Brand Ambassadorship Driving Results Proposal Generation Teamwork Client-focused Detail-oriented Digital literacy Empathy Learning Agility Oral Communication Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal
Create a job alert for this search

Customer Service Rep (Hybrid) • Edmonton, Winnipeg

Similar jobs

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingSt. Andrews, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Account Manager for Customer Service

Endries International, Inc.Winnipeg, MB, CA
Full-time

Discover a fulfilling career as an Account Manager with Endries in Winnipeg, MB, where you'll blend customer service with effective inventory management.This fully on-site role plays a crucial part... Show more

 • Promoted

Customer Service Representative

U-HaulWinnipeg, MB, CA
Full-time

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you ... Show more

 • Promoted

Remote Appliance Service Technician – Customer-Focused

Miele AGWinnipeg, MB, CA
Remote
Full-time

Une entreprise de technologie recherche un Technicien de Service à Montréal.Vous serez responsable d'interagir positivement avec les clients et de résoudre les défis liés aux appareils.Le candidat ... Show more

 • Promoted

Remote Insurance Sales Rep – Uncapped Earnings & Perks

AO-Globe LifeWinnipeg, MB, CA
Remote
Full-time

A leading insurance provider in Toronto is seeking individuals for sales & customer service representative positions.You will handle inbound and outbound calls, set appointments, and present benefi... Show more

 • Promoted

Customer Service Role at Crown Auto Group

Crown Automotive Group WinnipegWinnipeg, MB, CA
Full-time

Step into a rewarding Customer Service Representative role at Crown Autobody & Glass, located in Winnipeg.This position is designed for those who thrive on enhancing customer interactions during th... Show more

 • Promoted

Customer Service Associate

Savers / Value VillageWinnipeg, AB, CA
Full-time +1

Job Title: Customer Service Associate.As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goo... Show more

Customer Service Associate Role at Leon's

Leon's FurnitureWinnipeg, MB, CA
Full-time

Join Leon's as a Customer Service Associate and focus on delivering outstanding customer care.This Full Time role emphasizes teamwork and effective problem-solving.You will manage customer accounts... Show more

 • Promoted

Customer Service Representative

TWO MEN AND A TRUCK®Winnipeg, MB, CA
Full-time

Are you a positive, friendly individual? Do you like working in a pro‑active, growing, team environment? Are you customer service oriented? Do you like achieving and surpassing your sales goals? Do... Show more

 • Promoted

Gap Inc. Customer Service Associate

Banana RepublicWinnipeg, MB, CA
Full-time

Elevate customer experiences as a Customer Service Associate at Gap Inc.Embrace an omnichannel approach in your service.As a Customer Service Associate, you will engage customers with respect while... Show more

 • Promoted

Customer service remote

Leakstory JobsWinnipeg, MB, CA
Remote
Full-time

The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingSt. Andrews, Manitoba
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupWinnipeg, MB, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Remote Sales Rep

AO-Globe LifeWinnipeg, MB, CA
Remote
Permanent

AIL is a leading insurance and supplemental benefits provider.The company provides its clients with value and unbeatable customer service with complete transparency and integrity.That's what makes ... Show more

 • Promoted

Remote Outside Sales Rep – Quebec Electrical

Electrical Source HoldingsWinnipeg, MB, CA
Remote
Full-time

A leading electrical distribution company seeks an Outside Sales Representative in Montreal, QC, for a full-time remote position.Responsibilities include developing customer relationships, conducti... Show more

 • Promoted

CUSTOMER SERVICE REPRESENTATIVE

Birchwood Automotive GroupWinnipeg, MB, CA
Full-time

Customer Service Representative.This position reports directly to the Contact Centre Manager.This position requires a person with excellent communication, multitasking, and interpersonal skills.The... Show more

 • Promoted

Remote Customer Service Sales Representative

Pacific Canadian CareersWinnipeg, MB, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Customer Service Coordinator

AshomesWinnipeg, MB, CA
Full-time

Empowerment: Experience the freedom to shape and grow the business without micromanagement.Rewarding Compensation: Enjoy a competitive salary package.Stability: Join an organization with a long-sta... Show more

 • Promoted

Remote Customer Service Sales Representative

Eastern Atlantic Canada CareersWinnipeg, MB, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more

 • Promoted

Service Technician

Mid-Town Ford Sales Ltd.Winnipeg, MB, CA
Full-time

Revitalize Your Career at Mid-Town Ford: Service Technician Wanted!.Join us as an Service Technician and boost store efficiency! Your systematic approach to repairs, including thorough vehicle dism... Show more