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REVELSTOKE MOUNTAIN RESORT
Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at REVELSTOKE MOUNTAIN RESORTREVELSTOKE MOUNTAIN RESORT • Revelstoke, Columbia-Shuswap Regional District, Canada
Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at REVELSTOKE MOUNTAIN RESORT

Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at REVELSTOKE MOUNTAIN RESORT

REVELSTOKE MOUNTAIN RESORT • Revelstoke, Columbia-Shuswap Regional District, Canada
8 days ago
Salary
CA$50,000.00 yearly
Job type
  • Full-time
Job description

Guest Services Manager

Location: Cabot Revelstoke Mountain Lodge

Employment Details

Full Time – Salary Range: $50,000 - $57,000

Start Date: October20th,2026

Position Summary

The Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Cabot’s luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.

Key Responsibilities

Guest Experience & Service

  • Oversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departure
  • Manage guest feedback, concerns, and service recovery to maintain high levels of guest satisfaction
  • Ensure VIP arrivals, special requests, and personalized itineraries are executed to Cabot’s luxury standards

Operations & Department Oversight

  • Oversee daily guest services operations
  • Ensure accuracy of guest profiles, preferences, and service delivery across all touchpoints
  • Coordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experience

Team Leadership

  • Lead, coach, and develop guest services team to drive engagement and service excellence
  • Conduct training, onboarding, and performance management aligned with brand standards
  • Foster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory service

Administrative & Reporting

  • Monitor guest feedback, service trends, and satisfaction metrics to identify areas for improvement
  • Support scheduling, staffing levels, and payroll coordination
  • Maintain accurate records, reports, and communication with leadership regarding guest experience and service delivery

Qualifications

  • Previous experience in guest services, or front office roles within a hotel or resort environment
  • Strong understanding of luxury service standards and personalized guest experience delivery
  • Proven ability to manage guest concerns, service recovery, and high-touch interactions
  • Demonstrated leadership experience, including team supervision, training, and performance management
  • Strong organizational, communication, and problem-solving skills
  • Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

  • Guest-focused mindset with a passion for creating memorable experiences
  • Strong problem-solving and decision-making abilities in a fast-paced environment
  • Excellent communication and interpersonal skills
  • High level of organization, attention to detail, and time management
  • Ability to multitask and prioritize competing demands

Benefits

  • Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
  • Comprehensive Health, Dental, and Vision benefits following eligibility
  • RRSP matching program after 6 months of employment

Eligibility and Application Policy

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

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Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge at REVELSTOKE MOUNTAIN RESORT • Revelstoke, Columbia-Shuswap Regional District, Canada

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