Design Specialist II - Service Integrity Engineering Operations (4G/5G Signaling)

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Design Specialist II - Service Integrity Engineering Operations (4G/5G Signaling) Location: Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Vancouver, BC, CA Winnipeg, MB, CA Calgary, AB, CA Ottawa, ON, CA Burnaby, BC, CA

Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Our team and what we will accomplish together

The Wireless Core Network Operations team is responsible for maintaining and optimizing the reliability, performance, and integrity of TELUS signaling platforms that connect millions of customers across our 4G and 5G networks. You will be part of a team that ensures our signaling infrastructure—including DRA, DEA, SCP, SEPP, & STP —operates at peak performance 24/7. Your expertise will directly impact customer experience by proactively detecting issues, driving reliability improvements, and enabling rapid resolution of critical signaling problems.

Together, we are modernizing how TELUS delivers world-class wireless connectivity while maintaining the security and stability our customers depend on.

What you will do

Drive reliability and performance optimization across TELUS signaling platforms (DRA/DEA/SCP/SEPP/STP) by conducting root cause analysis, identifying improvement opportunities, and implementing operational enhancements

Proactively monitor signaling network health, key performance indicators, and service metrics using industry-standard assurance tools (Prometheus, Grafana, Netscout, Wireshark) to detect anomalies and prevent service degradation

Rapidly detect, analyze, and troubleshoot 4G/5G signaling issues across Diameter, HTTP/2, SS7, and SIGTRAN protocols, determining impact scope and coordinating resolution with cross-functional teams

Collaborate with Radio, Core, Transport, Infrastructure, and Business teams to support service deployments, migrations, and operational changes while ensuring signaling integrity

Maintain and update network architecture and operational documentation, ensuring accurate records of signaling platform configurations, procedures, and lessons learned

Provide 24/7 operational support for signaling platforms, responding to incidents, escalations, and critical alerts to minimize customer impact and service disruption

Leverage your knowledge of TCP/IP networking, protocol analysis, and cloud-native service environments to optimize platform performance and support infrastructure modernization initiatives

Be part of a 24/7 on‑call rotation to respond to critical signaling incidents and escalations, ensuring minimal customer impact

What you bring

3+ years of telecommunications operations experience with demonstrated expertise in 4G/5G network architecture and signaling platforms

Strong knowledge of signaling protocols including Diameter, HTTP/2, SS7, and SIGTRAN, with hands‑on experience troubleshooting issues across these protocols

Proven experience with network troubleshooting and analysis tools such as Netscout, Wireshark, and protocol analyzers

Strong understanding of TCP/IP networking fundamentals, including TCP, UDP, RADIUS, and Diameter protocols

Demonstrated expertise in network monitoring, performance analysis, and key performance indicator (KPI) management using industry-standard assurance tools

Strong analytical and problem‑solving abilities with the capacity to work under pressure, manage multiple priorities, and respond effectively to critical incidents

Excellent communication skills (written and verbal) with the ability to collaborate effectively across technical and business teams

Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, or STEM‑related field, or equivalent relevant operational experience

Great‑to‑haves

Understanding of 3GPP architectures and reference points for 4G and 5G wireless networks, including knowledge of 3GPP, TMF, GSMA

Experience with cloud‑native assurance and monitoring tools such as Prometheus, Grafana, Jaeger, OpenSearch, or Elasticsearch

Hands‑on experience with low‑level protocol implementation on SCTP, GTPv1, and GTPv2, or experience with Radio, Core, Transport, and Infrastructure product operations

Working knowledge of cloud‑native service environments and virtualization and containerization concepts (Docker, Kubernetes, OpenStack, OpenShift or similar platforms)

Location:

Anywhere in Canada

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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