CyberArk Support Engineer

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Managed Services

Management Level Senior Associate

Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation’s security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

The Opportunity: AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat’llelevate your career. Your role will include, butisn’tlimited to:

Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.

Perform PIM (CyberArksecret manager)support operations on day-to-day basis

Lead the incident call with diversestakeholders

Apply and test fixes in Non-Prod, and Production environment

Document problem solutions ina knowledgebase.

Meticulously document case progress and technical details throughout the support case lifecycle.

Provide 24x7 on-call support via a rotational schedule.

Participatingin recurring support review meetings, present challengesand mitigation plan to Product owners

Ensuring Incident is resolved within definedSLA’s,

Provide input toassistwith continual improvement

Responsiblefor planningall new activities anddeliverthe same as per timelines

What You’ll Bring: Your skills, knowledge, and experiences are what set you apart.Here’swhat we look for:

4–7 years of experience inCyberArkSecretsManagement.

Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows

Experiencein troubleshooting issues retrieving secrets from Conjure

Solid understanding of

Linux/Unix systems

,

Windows Server environments

, and

Active Directory concepts

, including integration and authentication within enterprise infrastructures.

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700-$134,700.The posted salaryrangerepresentsthe expected hiring range for PwC locations in major citycentres.Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou’lllove PwC We’reinspiring and empowering our people to change the world. Powered by the latest technology,you’llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:

https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Métisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more}

Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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