Retail Manager

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ FAIRMONT

__vacancyopjusttionswidget.opt-Job Category__ Retail

Fairmont Jasper Park Lodge, Jasper, Canada

REF113584B

Retail Manager

Luxury & Lifestyle

Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description At Fairmont Jasper Park Lodge, creating meaningful connections with nature, history, and culture is at the heart of every guest experience.

Embark Adventure Centre is an exciting new addition to Fairmont Jasper Park Lodge and a key part of the resort’s next chapter, designed to inspire exploration, create unforgettable experiences, and connect guests with the breathtaking beauty and adventure opportunities of Jasper National Park.

As Retail Manager, you will have the unique opportunity to build and shape the retail experience from the ground up, leading a passionate team while creating a welcoming, engaging, and revenue-driven environment. Responsible for all aspects of retail operations, including merchandising, inventory management, team leadership, sales performance, and guest engagement, you will ensure that every touchpoint reflects the spirit of adventure, exceptional service, and luxury that define the Fairmont brand. The ideal candidate is a dynamic and results-oriented leader who thrives in a fast-paced environment, embraces innovation, and is excited to play a pivotal role in establishing Embark as a premier adventure and retail destination for resort guests and local visitors alike.

What you will be doing

Consistently offer professional, friendly and engaging service

Follow departmental policies, procedures and service standards

Provide leadership, coaching, and guidance to Supervisor and Adventure Centre Associate staff

Work closely with the Embark Management team to ensure daily leadership coverage and operational excellence

Maintain a strong focus on the retail operation, guest experience, and overall Adventure Centre brand standards

Create and maintain product knowledge resources and retail reference materials to support daily sales and operational efficiency

Oversee point-of-sale systems and retail technology to ensure functionality, accuracy, and a seamless guest experience

Quickly identify and resolve any billing discrepancies, inventory variances, refunds, voids, discounts, or guest service concerns

Be directly accountable for retail inventory management, including receiving, merchandising, stock rotation, returns, and inventory controls

Work closely with vendors and suppliers on product sourcing, invoicing, purchase orders, and payments

Ensure adequate stock levels and proper functioning of all retail resources and equipment while managing retail expenses and departmental budgets

Ensure every guest experience exceeds expectations and professionally manage service recovery when concerns arise

Collaborate with hotel departments and operational leaders to ensure effective communication and alignment regarding guest activities, events, and business needs

Plan and facilitate monthly departmental meetings and regular team communication sessions

Assist with seasonal opening and closing preparations for the Adventure Centre and Retail operations, including merchandising, inventory setup, and operational readiness

Work with the Embark leadership team to develop retail displays, product assortments, and merchandising strategies that enhance revenue and the guest experience

Embrace the Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Other duties as assigned

Qualifications

Diploma or bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related field preferred

3–5 years of progressive retail leadership experience, preferably in hospitality, luxury retail, resort, or spa environments

Experience managing budgets, payroll, inventory, and merchandising

Demonstrated success in achieving sales targets and improving operational performance

Experience leading, coaching, and developing high-performing teams

Knowledge of retail trends, customer engagement strategies, and loss prevention best practices

Strong leadership and team-building abilities

Excellent customer service and communication skills

Proven sales and merchandising expertise.

Financial acumen, including budgeting and cost control

Inventory management and purchasing experience

Strong organizational and time management skills

Problem-solving and decision-making abilities

Ability to analyze sales data and identify business opportunities

Proficiency with retail point-of-sale (POS) systems and inventory management software

Proficient in Microsoft Office, particularly Excel and Outlook

Ability to work flexible hours, including evenings, weekends, and holidays

Preferred Experience

Experience in a luxury hotel, resort, spa, or destination retail environment

Familiarity with retail analytics and inventory management systems

Experience with vendor negotiations and product sourcing

Understanding of wellness, spa, or lifestyle retail products is an asset

Job Perks & Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What Is In It For You

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

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