Order Management Lead

Order Management Lead Scarborough, ON | Full-Time (On-Site) | Senior (5+ years) About us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed.

Our Values

Trust

Responsibility

Excellence

Navigating Change

Candor

Humility

Overview As the Order Management Team Lead at Trench Canada Coils, you will lead a high-performing team responsible for executing customer orders for complex, custom-engineered high-voltage equipment. While providing day-to-day leadership, coaching, and operational direction, you will also maintain ownership of a portfolio of customer accounts and orders, ensuring the same high standards of execution expected across the team. By remaining actively engaged in order execution, you will lead by example, support your team in resolving challenges, and help ensure customer commitments are delivered safely, on time, and with the highest levels of quality, efficiency, and customer satisfaction. This role requires someone who is action-oriented, able to make decisions quickly, and skilled at mobilizing Manufacturing, Planning, Engineering, Procurement, Logistics, Sales, and other stakeholders to deliver results. You will coordinate revenue forecasting, remove execution barriers, establish operational priorities, and drive accountability across the Order Management function to consistently achieve customer and business commitments. As part of Trench's continuous digital transformation, you will champion the adoption of modern digital and AI-enabled tools within the Order Management organization. We are looking for a leader who embraces technology, leverages AI to improve productivity and decision-making, and continuously identifies opportunities to simplify processes, eliminate waste, and enhance the customer experience.

Your Tasks:

Lead, coach, and develop the Order Management team to deliver excellence across the full order lifecycle, from sales handover through successful delivery and project closure.

Manage a portfolio of customer accounts and orders while providing operational leadership to the Order Management team, leading by example and supporting the successful execution of customer commitments.

Coordinate monthly revenue forecasting and proactively drive the team and stakeholders to achieve revenue targets.

Own and monitor the order pipeline; identify execution risks, remove barriers, drive accountability, and escalation issues as needed.

Ensure adherence to clean handover policies, SAP order management processes, and customer documentation standards.

Align with Planning, Engineering, Production, Procurement, Logistics, Finance, and Sales to proactively mitigate risks and ensure timely order execution.

Conduct regular operational reviews with the team and key functional stakeholders to monitor priorities, workload, risks, and customer commitments.

Track and improve KPIs including order cycle time, backlog conversion, on-time delivery, revenue realization, documentation performance, customer satisfaction, and team productivity.

Champion the adoption of AI-enabled tools and digital solutions across the Order Management function, coaching team members on their effective use and identifying opportunities to automate repetitive work, improve decision-making, streamline workflows, and enhance operational performance.

Lead and support continuous improvement initiatives across tools, processes, and team performance.

Act as the primary escalation point for internal and external issues related to order execution, customer commitments, and operational performance.

Requirements:

5+ years of experience in Order Management, Operations, Customer Operations, Supply Chain, or a related function within a custom manufacturing or industrial environment.

Proven experience managing customer orders while leading or mentoring teams in a fast-paced operational environment.

Strong knowledge of SAP SD and experience managing customer orders in ERP systems.

Working understanding of Incoterms, export controls, and commercial contract execution.

Experience managing customer relationships and balancing multiple priorities across a portfolio of accounts.

Proven ability to coordinate cross-functional stakeholders to resolve issues, manage priorities, and deliver customer commitments.

Project Management Professional (PMP) certification is considered a strong asset.

Demonstrated AI fluency and experience leveraging modern AI platforms (such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar tools) to improve productivity, communication, reporting, analysis, and operational decision-making.

Proven ability to identify opportunities for automation, digitalization, and AI-enabled workflow improvements.

High sense of urgency and ownership; capable of making sound decisions and driving execution under pressure.

Skilled at building relationships, influencing without authority, and holding teams accountable for results.

Excellent organizational, analytical, and communication skills with the ability to manage competing priorities.

Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI, Tableau, or revenue dashboards is considered an asset.

Bilingual in English and another language (French, Spanish, or Portuguese) is an advantage.

Experience within the utility, OEM, or custom-engineered manufacturing sectors is highly valued.

We offer: In accordance with the Pay Transparency Act, we are committed to providing clear and accessible information about compensation for this role. The expected compensation range for this position is CAD 95000 - 120000 / Annually. Actual compensation within this range will be determined based on several job-related factors, including relevant education, depth and breadth of experience, professional certifications or license, specialized skills aligned with the role, and internal equity considerations. This role offers a comprehensive total rewards package, including paid vacation, group health benefits, pension plan, bonus, and additional employee programs.

The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company.

You will work in a motivated team on forward-looking projects and gain insights into the latest technologies.

Support from experienced professionals in handling the latest measurement technology.

Our Commitment to Inclusion and Accessibility Trench is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation or support at any stage of the application or interview process, please contact us and we will work with you to meet your needs.

Use of Artificial Intelligence in Recruitment Trench uses artificial intelligence and automated tools as part of its recruitment and screening processes to support efficient and fair candidate evaluation.

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