Analyst, analytics and reporting

Job Requisition ID: 12346

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role
Join the Operational Business Support team, in the Bilingual Analyst, Analytics and Reporting position. This position oversees the day-to-day reporting requirements of lenders of time-sensitive default and arrears data, ensuring accuracy, compliance, and consistency across multiple systems. The role operates under strict monthly and quarterly deadlines and plays a critical role in maintaining corporate-level default and arrears reporting integrity.

What you'll do:

• Validate account data prior to system ingestion to prevent downstream reporting and operational risks.

• Ingest and process default and arrears reports in accordance with evolving procedures, policies, and reporting requirements.

• Apply strong understanding of reporting terminology, calculations, and procedures to identify anomalies and mitigate risk.

• Investigate, troubleshoot, and resolve reporting errors by conducting extensive system research and liaising with multiple internal departments.

• Ensure all reporting outputs meet established quality, accuracy, and compliance standards.

• Use advanced Excel skills to correct formatting issues, manipulate data, and support reporting accuracy.

• Maintain and update procedures, workflows, and tools to reflect process changes and operational improvements to provide ongoing support to colleagues by leveraging and sharing expertise in systems and operational processes.

• Manage and prioritize high volumes of work that fluctuate throughout the reporting cycle, including short periods of intense pressure.

What you should have:

• An undergraduate degree in Business Administration or in a related discipline, or an equivalent combination of education and/or experience.

• A minimum of one (1) year of related experience in analytics, reporting or mortgage-related functions.

• A strong proficiency in Microsoft Office Suite, with strong skills in Excel for data manipulation, analysis, and reporting.

• A proven ability to meet deadlines, manage competing priorities, and adapt to evolving processes and organizational needs.

• Excellent analytical, written, and oral communication skills, with the ability to synthesize information, provide recommendations, and deliver professional client service.

• Effective collaboration with internal teams and external partners, supported by an understanding of work procedures and their impact on business continuity.

It would be great if you also had:

• Knowledge of database and analytical tools.

• Knowledge of Microsoft Dynamics 365.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!