Facilities Account Manager

About Us

Maintain It is a full-service facility maintenance company supporting restaurant, retail, and commercial businesses across a wide range of maintenance and operational needs. We provide proactive, reliable, and customized maintenance solutions designed to minimize disruptions, protect assets, and keep businesses operating at their full potential — delivering quality workmanship, strong communication, and dependable support our clients can rely on. Maintain it is looking to hire a Facilities Account Manager to join our growing team. What You'll Do

Own work orders and service projects end-to-end—from intake, planning, estimating, scheduling, execution, and close-out across multiple client sites. Lead the estimating, quoting, and budgeting process; review scopes, RFQs, purchase orders, invoices, and service documentation. Source, coordinate, negotiate, and manage vendors and subcontractors, ensuring competitive pricing, quality workmanship, and on-time delivery. Generate new client relationships by identifying prospects, promoting Maintain It's services, and converting opportunities into new business. Nurture and grow existing client accounts through proactive communication, relationship management, and identifying additional service opportunities. Act as the primary point of contact for clients, providing proactive updates and delivering an exceptional customer experience. Identify, evaluate, and onboard qualified subcontractors to expand and strengthen Maintain It's network of reliable trade partners. Monitor subcontractor performance to ensure quality workmanship, responsiveness, safety, and compliance with Maintain It's standards. Conduct site visits to verify project progress, safety, and quality, and perform post-work inspections to minimize deficiencies and rework. Support invoicing, AR/AP coordination, cost tracking, and project profitability while monitoring timelines, risks, and key performance indicators. Respond to urgent maintenance requests, effectively balancing competing priorities while maintaining exceptional client service. Analyze recurring maintenance issues and recommend long-term, cost-effective solutions. Continuously identify opportunities to improve operational processes, increase efficiency, and enhance the client experience. Help standardize workflows, contribute to SOP development, and support the adoption of operational systems and tools (e.g., Spectrum). Who You Are

You have 3–5+ years of experience in facilities management, commercial maintenance, commercial construction, or service operations. You have experience managing client relationships and take pride in delivering exceptional customer service. You have proven experience preparing estimates, quotations, and budgets for maintenance or construction-related work. You have strong knowledge of commercial building systems, including HVAC, plumbing, electrical, roofing, interiors, and general repairs. You can confidently read and interpret blueprints, construction drawings, and project specifications. You are comfortable generating new business opportunities and identifying opportunities to grow existing client accounts. You have experience sourcing, negotiating with, and managing subcontractors and vendors. You possess excellent communication and relationship-building skills and are comfortable working directly with clients, vendors, trades, and internal teams. You are highly organized and capable of managing multiple projects, work orders, and competing priorities simultaneously. You have a strong sense of ownership and take pride in seeing work through from initial request to final completion. You are proactive, resourceful, and solutions-oriented—you anticipate problems before they become issues. You remain calm under pressure and make sound decisions in a fast-paced environment. You are comfortable working both in-office and on-site, with flexibility for occasional after-hours coordination when required. You are legally entitled to work in Canada and able to work on-site in Mississauga with travel to client locations. Nice to Have

Experience with Spectrum or similar maintenance management or ERP systems. Experience developing and managing preventive maintenance programs. Experience with AR/AP coordination and project cost tracking. Experience creating SOPs and improving operational processes. Existing relationships with commercial trades and subcontractors within the GTA. How We Hire

Our Hiring Process Includes Application review 20-minute recruiter phone screening with shortlisted applicants Interview with the Operations Manager This posting is for an existing vacancy (replacement position within the team). Compensation

$70,000–$80,000 annually, based on experience and qualifications. Use of AI

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review. Equal Opportunity Employer

Maintain It is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace. Accommodations are available upon request for candidates participating in all stages of the hiring process.

#J-18808-Ljbffr