Customer Success Manager – Mining Technology & Analytics- North America

Cascadia Scientific empowers mining operations with independent, precision-grounded energy insights, enabling safer, smarter, and more sustainable decisions. Our mission is to reveal the true drivers of energy use and waste, improve cost per tonne, strengthen fleet performance, and support operational decisions with actionable intelligence. At Cascadia, you’ll join a tight-knit, values-driven team committed to professionalism, empathy, and innovation. We work collaboratively to solve high-impact problems and support efficient, sustainable mining. Your contributions will directly influence real-world outcomes and help shape the future of the industry.

Summary

Cascadia Scientific is excited to add a Customer Success Account Manager – Mining Technology & Analytics to our team. Cascadia is a clean-tech company applying machine learning and advanced analytics to help some of the world's largest mining companies improve operational efficiency, reduce fuel consumption, and support more sustainable operations.

We deliver an IIOT platform that measures and reports high-accuracy fuel consumption in mining haulage environments and transforms operational data into actionable insights that help mining operations improve efficiency, reduce costs, and advance sustainability goals.

The Customer Success Account Manager – Mining Technology & Analytics is responsible for driving customer adoption, engagement, and long-term success while ensuring customers achieve measurable value from the Cascadia Scientific platform. This role will build trusted relationships with key stakeholders, guide customers through onboarding and ongoing optimization, identify opportunities for improvement, and collaborate with internal teams to deliver exceptional customer outcomes. The successful candidate will own the full customer lifecycle — from onboarding and adoption through ongoing expansion — while working with complex stakeholder groups across mining operations, maintenance, planning, finance, and IT departments.

This role requires a unique combination of customer partnership, commercial capability, and analytical thinking. The successful candidate will be comfortable working with operational data, interpreting trends, identifying improvement opportunities, and translating technical insights into clear business outcomes for customers.

You will be the face of Cascadia Scientific to your accounts and a trusted internal advocate for customer needs, working closely with Sales, Field Services, Software, and Data Science teams to deliver exceptional customer outcomes.

Customer Relationship & Account Growth Responsibilities

• Develop and maintain strong, long-lasting customer relationships, understanding client needs and ensuring high levels of customer satisfaction.
• Secure and grow revenues from a defined portfolio of strategic platform accounts, meeting or exceeding quarterly and annual targets.
• Execute and achieve sales quotas for assigned accounts.
• Understand and keep up-to-date with industry and competitive landscape knowledge.
• Deliver sales presentations and product demonstrations to additional departments within a customer.
• Provide timely and effective solutions aligned with clients’ needs.
• Liaise with cross-functional internal teams (including Field Services, Software, Data Science departments) to improve the entire customer experience

Customer Success, Analytics & Adoption Responsibilities

• Act as the dedicated customer success partner for assigned accounts, becoming a subject matter expert on Cascadia Scientific’s platform, products, and customer operational environments.
• Lead structured customer onboarding engagements, ensuring successful deployment of equipment, platform tools, and analytics capabilities.
• Collaborate with customers to understand business requirements, operational challenges, and performance goals.
• Analyze operational data, platform insights, and reporting dashboards to identify opportunities for energy efficiency, cost reduction, and productivity improvements.
• Translate complex technical information and data insights into clear recommendations and actionable strategies for customer stakeholders.
• Establish and track measurable performance targets, develop improvement plans, and support customers in achieving operational goals.
• Monitor customer adoption, identify risks, and proactively address challenges to maximize platform utilization and customer success.
• Maintain proactive communication with customers, manage escalations, and ensure action items are tracked through completion.
• Develop and deliver enablement materials that help customers maximize platform value and understand product capabilities.
• Work closely with internal Data Science and Software teams to communicate customer feedback, identify opportunities, and support product improvements.

What You Bring

• Demonstrated experience in both enterprise sales and customer success, with a track record of growing accounts and achieving retention targets.
• Previous experience supporting mining operations, mining technology, industrial technology, or resource sectors is strongly preferred.
• Ability to operate fluently across technical, operational, and executive audiences within large, complex organizations.
• Strong commercial acumen — comfortable building business cases, negotiating contracts, and forecasting accurately
• Experience working with operational data, analytics platforms, or data-driven technologies is required. Familiarity with machine learning, IoT platforms, or industrial analytics solutions is highly preferred.

Preferred Qualification

• 3+ years of experience in Customer Success, Customer Experience, Account Management, or a similar customer-facing role.
• A strong drive to tackle customer issues and a steadfast dedication to enhancing customer experience and contentment.
• Proficiency in team collaboration across the organization, coupled with the capability to operate autonomously and initiate tasks independently
• Adeptness at multitasking, as the role necessitates engagement in numerous projects and initiatives concurrently.
• If you're passionate about building long-term customer partnerships, leveraging technology and data to solve operational challenges, and helping shape the future of mining, we'd love to hear from you.

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