New Business Specialist - 12 Month Contract

Temporary Full Time

As one of Canada’s leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right timefor them.

Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

Financial Horizons continues to operate independently in the marketplace.

The New Business Specialist – Case Manager is responsible for the end-to-end case management of life new business applications. This role ensures that all requirements are met for underwriting of the new policy, and performs regular follows up throughout the process with insurance carrier partners.

This role is a 12 month contract position.

What you will do

• Provide case management to the assigned advisor ensuring that SLAs (Service Level Agreements) are met


• Critically review applications submitted, communicate with advisors for missing or incomplete information, and proactively address potential issues in order to promote an efficient new business process


• Order all medical requirements depending on the circumstances of the case


• Regularly and timely follow up regarding pending business cases


• Maintain regular communication between carriers and advisors throughout underwriting process to completion


• Ensure advisors receive clear and consistent communication regarding pending cases


• Work extensively with back office systems, WealthServ, as well as insurance carrier websites


• Update and maintain WealthServ system with current information at all times


• Responsible for maintaining an organized filing system for easy referral and retrieval


• Work is carried out with some latitude to decide when and how work is completed


• Results directly contribute to the performance of the team


• Communicate effectively with colleagues and advisors


• Liaison between the advisor and insurance carrier


• The position requires no direct supervision or coordination of employees, but may occasionally assist other employees by providing them with information

What you will bring

• Possesses specialized knowledge of insurance case management


• Minimum of 1 year experience in the insurance and financial services industry


• Proven experience in Microsoft Office applications


• Knowledge of WealthServ an asset


• Completion of Post-Secondary School, or equivalent


• Detail-oriented maintaining accuracy and consistency


• Excellent organizational and time management skills


• Strong interpersonal and communication skills. Communicates effectively (internally and externally)


• Customer service mindset


• Demonstrated flexibility and adaptability to work in an ever-changing environment

The base salary for this position is between $41, 100 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annually towards education reimbursement.

• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well‑being.

• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!


• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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