You are passionate about the western lifestyle and lead by example in delivering positive, solutions-focused customer experience. As the Customer Service Lead, you oversee daily customer service priorities, ensuring inquiries, order issues, escalations, returns, and corporate sales requests are resolved efficiently and in line with Lammle’s brand standards. This role owns issue resolution from start to finish and supports department success through service standards, process improvements, scheduling coverage, and the “Lammle’s Experience” for online customers across Canada.
This role requires open availability, including evenings, and weekend shifts. The Customer Service Lead owns scheduled shift priorities, keeps service levels and issue resolution moving after hours, and ensures appropriate coverage during peak periods, promotions, high-volume order activity, and other critical times.
Customer Service Lead • Calgary, AB, Canada
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